Ally Financial Inc. Money Transfers Complaint

Ally Financial Inc. Money transfers department,

Domestic (US) money transfer Other transaction issues California

- is offered through Ally Bank, and through this service, I sent my daughter money thinking it 's safe to do so ( Ally payment # - ). She, in turn, downloaded a - app and entered her information plus a - debit card number. She never received the money. In her conversation with a - representative, she discovered that - had completely different first - digits of the debit card number ( wrong first - digits were - - - ) and only had the last - digits correctly. - asked me to file a claim with Ally Bank, but Ally Bank stated it can not help ( even though - is a - party product endorsed and made available by Ally Bank ). - also asked my daughter to contact her bank and give them a - Federal Reserve trace number ( - ), but her bank says they can not help either. We asked - to reverse the deposit that was made to the wrong debit card, but they said that can not be done. Ally bank states since - deposited the money into the wrong debit card, Popmoney can also reverse that deposit. However, - refuses to do so. I am thinking - 's system may have been hacked. I have never seen anyone capable of typing first - digits incorrectly but the last - digits correctly. In addition, miraculously the wrong - digits are part of a valid debit card number for some stranger.