American Credit Acceptance, LLC Consumer Loan Complaint

American Credit Acceptance, LLC Consumer loan department,

Vehicle loan Problems when you are unable to pay Texas

My husband and I purchased a vehicle through American Credit Acceptance ( ACA ) in - 2014. In - 2014, my husband was laid off. We immediately contacted ACA who advised that we did not qualify for a deferment, due to the loan being very new. We struggled to make payments and over the course of the next couple of months set up auto draft payment arrangements trying to stay afloat, wherein we were misinformed about the amounts needed to stay out of the repossession stage. After receiving additional collection calls, we were informed that the payments we 'd made went to late fees first, rather than pass due payments, which resulted in partial payments being applied and further delinquency ( we were totally lost and confused at this point ). From - to - several collection reps gave us different amonuts we needed to pay in order to become eligible for a - month payment deferment. Each - stating, '' Just pay this amount and we 'll get you deferred ''. Well after complying - times, - months and getting nowhere, we escalated to a supervisor in early -. She apologized assured us that everything was okay and to


again assured that everything was fine. We proceeded to get some things in - and when we came out to get in the car, it was gone. We tried for months to get some help. The once courteous and optimistic Supervisor would not return our calls and no one would help us. We just received a collection notice advising that the vehicle was sold for - and we owe them - in remaining balance/fees. This company strung us along for several months and used unfair collection practices, like agreeing to false deferment options, to only collect payments and pinpoint our location to reposess our vehicle. As such, we would like to file a formal complaint against this finance company. This experience has been very stressful and put us in a very difficult situation. My husband did find work, but struggles everyday to get there. Please help us! Thanks