HSBC Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt was paid

HSBC Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid Illinois

On -/-/- I received a FULL SATISFACTION & RELEASE OF JUDGEMENT '' from the circuit court of the county I lived in, at the time for an account I settled with them for an HSBC credit card. A month later, -/-/-, I received a phone call from - - - stating I had a balance to settle with HSBC and they threatened taking me to court and garnishing my wages. I panicked and settled the account with their office. I had - different credit cards from HSBC and figured it was for the other -. A few months after that, and just a couple months ago another agency contacted me trying to collect on this same account. I had the release of liability from - - - that I was able to fax to them so that they would cease and disist on further collecting on this account. Now, an office is trying to collect


account with - - - was for the same account! I called the law office from the first time it was collected through the circuit court, and the lawyer told me that I should contact - - - and demand my money back and that if they would n't comply I would need to get a lawyer. How is it that anybody can get this information and con people into paying it again? Like I said- few months ago another agency tried collecting on this account yet again from another supposed collection agency. This has been taken care of twice, to my dismay, and twice more someone has tried to collect on it again. I had a lot going on at the time, when I paid the account off for the second time, so it did n't even click in my head to check if it was the same account or the other - I had with HSBC. And with the threats, it made me panic and just want to get it over with. I 'm hoping to recover what I paid the second time around, because it had already been paid.

HSBC customer in Illinois
Jun 19, 2015

* Source: CFPB Complaint Database

HSBC response to complaint:
Closed with explanation

Consumer disputes how HSBC handled their complaint

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Contact HSBC

http://us.hsbc.com/
(212) 525-5000
[email protected]
452 5th Ave Fl 22
New York NY 10018
HSBC
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