First National Bank of Omaha Credit Card Complaint

First National Bank of Omaha Credit card department,

Late fee Texas

First National Bank of Omaha - card does not waive more than - late fee for the life of the card. I paid my - card online at -., - -, the day the card payment was due. However, this card like many has early deadlines. This payment was due at -., CDT, -., my time, MDT. I had - late fee waived on this card more than a year ago. I asked to have $10.00 late fee waived when I called card on - -. I talked to customer service rep., and - supervisors. They would not waive the fee. I closed this card some time ago, so I can not close it. I am trying to pay it off. Now, bank added $10.00 fee it will not remove. Yes, I know it is likely in my card agreement, as I was told. But most credit card issuers will waive at least - late fee a year. This $10.00 fee should be waived in this case routinely. I overlooked paying the card until the night it was due. The bank is getting a fee for nothing. It got the payment six hours after its early deadline. I want to know what other federal agency I should file a complaint. This is not a just late fee. It is getting money only to make it more difficult for me to pay off the card.