PayPal Credit Card Complaint

Other fee

PayPal Credit card department,

Other fee California

Paypal credit advertises a scheme where no payments need to be made for 6 months. However, interest charges are accrued over that period and charged if a complete payment is not made at the end of 6 months. Due to this scheme I just missed - payment but was charged the full deferred interest for 6 months - like missing - payments -. I believe there should be sufficient information about the interest that will be charged - dollar amount ) in such a last statement should a payment be missed. Basically, I was charged this fee just for missing to read - email. It would also bode well for credit companies to make some exceptions on the fees when a genuine mistake was made in making a payment. Consumers would gladly pay interest/fees where it 's clearly agreed upon. I believe the company is preying on consumers by giving them a free pass '' for 6 months only to charge them the whole fee hoping they miss - payment.

PayPal customer in California
Jun 03, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints1/20146/20157/201510/201512/201500.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalOther fee66.7%33.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.3%40.2%43.5%4.3%6.7%4.6%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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