GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Sale of account Ohio

On -/-/- I accepted a credit card promotional with BP through - - for 3.99 % plus $50.00 fee with the terms until paid ''. That account was then sold/transferred to Bank - later the same year. The account was then sold/transferred to - in -. Each time the account was transferred/sold I had no problem, the payments, terms, and conditions were transferred without issue. I received a notice from - that the account was being sold/transferred to Synchrony Bank earlier this year. I received a statement from - for the period - with a due date of -/-/-. I received a notice that any payments made AFTER -/-/- would be returned. At that time I had not received ANYTHING from Synchrony Bank. By anything I mean including not receiving any instructions advising of directing payment to another address. I made the payment to - with a payment date of -/-/- through ACH. As of today it was not processed but I was unaware of that until after I received a statement


fee will be waived but they continue to have the account at 13.49 % and it will go higher unless paid in full by -/-/-. I have not agreed to any change of terms and do not believe Synchrony has the legal right to change the original terms since I have met all of the conditions of the agreement by making he payments each month. I spent over an hour on the phone with different customer service '' reps on -/-/- and was told to both mail and fax copies of all of my information including a copy of the original agreement from -. They said they would review the information and take it under advisement but in the meantime the balance remains at 13.49 % until -/-/- at which time it will go somewhere around 24 %. I asked for a number to call and speak with someone in the department that reviews and was told they do not accept phone calls. I think it is unreasonable to expect me to have copies of the original agreement from - but as it turns out I do have a copy of the original offer.