CCS Financial Services, Inc. Debt Collection Complaint

CCS Financial Services, Inc. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Alabama

On -/-/2015 I contacted - to cancel my auto policy before it renewed for the next term. The option to remove my payment information from my account was given to me and I verified with the associate over the telephone that I was paid in full and did not owe anything. She confirmed I had a zero balance and removed the payment information. I was previously sent - shipping labels to return my - devices and returned my device to - ( Tracking # 's - and - ). My policy expired on -, which is when my new auto insurance policy with - began. Approximately -/-/2015 I received a notice from the - - -, on Credit Collection Services letterhead. The notification stated that I had $100.00 past due to -. Upon contacting - about this charge, they had not updated their system with my returned - and had incorrectly charged a $100.00 restocking fee for - of the - devices. I was sent an email on -/-/15 stating my device had been received and the $100.00 fee was removed from my account. The associate who removed the fee from my account stated in a recorded conversation that she


let me know '' what was decided. - never contacted me to followup on this matter. I was called on my cell phone the next day from the Collection Agency attempting to collect $100.00. I refused to pay, as I had been told I did not owe $100.00 and likely did not owe $6.00. I called - again on - and - and paid the $6.00 when the associate could not tell me what the fee was for, but I just wanted to clear my account balance. I spoke to a supervisor who told me that she would submit a ticket '' to have the collection service agency notified of my zero balance. On - I also called the credit collections service and spoke to a supervisor who told me ( in another recorded conversation ) she would put my file on hold and I could fax her a printout from my online - account refecting my zero balance and my Declaration page from -. I confirmed that the - declaration page was what she wanted with the statement they sent as letterhead. On -, I contacted the Collections service again because they still reflected a $100.00 past due amount. I was told they had not received any information from me, despite my fax confirmation I had received when I sent the requested documentation. She said they did not keep any paperwork on file and that I would have to resend the fax because they did not scan documents or have the documents I already sent on file. I have since received a letter from -, on their letterhead, reflecting my zero balance. I have faxed this, along with the previous documents I had faxed to the collections agency - times since - ( - on - and - today [ - ] ). The credit collections service still shows a past due amount of $100.00. I spoke with - '' at - on - who verified that - ticket was already submitted to the credit collections but he submitted a second while on the phone with me. I am issuing an official complaint since they have not taken action to rectify this situation before and adverse credit report is made in my name. I DO NOT owe - money and this information and documentation has been sent REPEATEDLY to the collections service since receiving the mailed notice around -.