ACE Cash Express Inc. Payday Loan Complaint

Charged fees or interest I didn't expect

ACE Cash Express Inc. Payday loan department,

Charged fees or interest I didn't expect California

I have never personally applied for a payday loan. A - years back I was living with my ex boyfriend and was immediately made aware that he was making fraudelent purchases without my consent and got all of the purchases credited back to my bank account. I do n't know if he applied for a payday loan at that time because this is my - time hearing about it and I currently have no way to contact him but I do know I 've never personally applied for -. The reason I 'm filing this complaint because I am now being harassed by a collection company on behalf of Ace Cash Express and threatened to be sued for a payday loan I never applied for. Furthermore they are now harassing my father who is ill and worrying him about the matter to the point where he contacted me very upset. When I called the collection agency their primary focus was to intimidate me more into making an agreement and could n't provide me with any information about the loan other than I was going to be sued and served tomorrow if I did n't make a agreement today. The calls to my relatives and the harassment needs to come to an immediate end:

ACE Cash Express Inc. customer in California
Jun 01, 2015

* Source: CFPB Complaint Database

ACE Cash Express Inc. response to complaint:
Closed

Created with Highcharts 4.2.3ACE Cash Express Inc.Complaint HistoryComplaints12/20131/20142/20145/20147/20148/20149/201410/201411/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20164/20166/20167/20168/201610/201611/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ACE Cash Express Inc.Charged fees or interest I didn't expect19.1%77.9%1.5%1.5%ClosedClosed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCharged fees or interest I didn't expect5.7%4.1%2.5%5.2%82.2%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact ACE Cash Express Inc.

https://www.acecashexpress.com/
(972) 550-5000
acepresident@acecashexpress.com
1231 Greenway Drive, Suite 600 
Irving TX 75038
ACE Cash Express Inc.
ACE Cash Express Inc.

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