BMO Harris Credit Card Complaint

Closing/Cancelling account

BMO Harris Credit card department,

Closing/Cancelling account New York

I have been a member of Diner Club for - years. During that time I accumulated - points. I cancelled the card on - - 2015. I tried to reclaim my points and was told by Diners that I had lost the points after - days. My claim to the points was made - days after closing. My claim is that this is fraudulent practice by Diners Club. Those points were earned based on card usage and have a redemption value of $2600.00, Diners have no right to cancel those points which were earned by me. I have written to Diners Executive Complaints and have had no response. Diners did not inform me in writing that I would loose my own points.

BMO Harris customer in New York
May 29, 2015

* Source: CFPB Complaint Database

BMO Harris response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BMO HarrisComplaint HistoryComplaints7/20125/20147/20141/20155/201512/201500.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BMO HarrisClosing/Cancelling account85.7%14.3%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.1%10.4%6.1%2.6%0.9%14.5%65.1%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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