First National Bank of Omaha Credit Card Complaint

Billing statement

First National Bank of Omaha Credit card department,

Billing statement Colorado

I had previously used a 0 % interest check, in which for several months I had abalance, and I did make timely payments. During -/-/- that balance was paidin full, ended with a - balance. My -/-/- statement shows a startingbalance of -, I made a couple purchase transactions during -/-/-, and alsoa partial payment on my account. I should have had an ending balance of $40.00, although I was instead charged $1.00 minimum interest, as I had abalance I was told, even though the credit card agreement clearly states Ican avoid paying interest if I pay for purchases in full during the billing cycle. So the way I understand it, I would have until the due date to pay the $ -to avoid interest. It was later explained that their systems calculated interestif the account was coming off of a 0 % promo '' even though it had been paid infull timely.

First National Bank of Omaha customer in Colorado
May 29, 2015

* Source: CFPB Complaint Database

First National Bank of Omaha response to complaint:
Closed with monetary relief

Consumer disputes how First National Bank of Omaha handled their complaint

Created with Highcharts 4.2.3First National Bank of OmahaBilling statementSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statementSource: Consumer Financial Protection Bureau

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