JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Payoff process Louisiana

while doing a debt settlement with -, we settled several Chase cards, there were - left and - tried to contact and settle, with no notice to myself or - -, Chase did a charge off. Same with -, - tried to settle with them as well. Chase and - did not give notice of charge off. If they sent notice, I did not get it but I sure got from chase and - the - showing a charge off and I had to add the balance as income, had to add to my taxes. I feel because we tried to settle, they should not show on my credit score as owing monies because I had to claim as income and pay taxes. I even tried to call them and stayed on the phone for - hr, never got a call back. When checking my credit, you can see where chase settled several accounts. I feel that since they settled other accounts they should not have charged anything off. I feel like I am now a victim because they did not want to work with us, not even a call back to -. - has been great and they too were not happy with their professionalism. I can only wonder who else has gone thru this with Chase and -!