Other (phone, health club, etc.) False statements or representation attempted to collect wrong amount
Wells Fargo Debt collection department,
Other (phone, health club, etc.) False statements or representation Attempted to collect wrong amount California
Wells Fargo promised to collect $300.00 Special Handling dept per - to make - consecutive minimum payments with the collections Department. When I call collections, $350.00 is demanded. I advised of receipt of a letter from the executive dept stating min payment of $300.00. Collections connected me with special handling dept. A representative who barely spoke - is telling me that - is no longer with the company. No info regarding $300.00. I want to get on a hardship program. I was promised that if I make $300.00 for 3 months in a row, special handling would give me the program. Now the collections just want to take a payment and not apply it to - of the - payments towards the program. I was lied to!!!
Wells Fargo customer in California
May 27, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
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