Wells Fargo Credit Card Complaint

Billing statement

Wells Fargo Credit card department,

Billing statement Texas

- use my - ( provided by Wells Fargo bank ) card number ( ending in - exp - ) for recurring charges. Since card ending in - expires on - Wells Fargo card company send another credit card ending in - exp -. But - has old card number ( ending - and exp - ) on their file. I never updated billing card information in -. Neither I activated new card ( ending - ). But still Wells fargo accepted credit card charge from expired card. I was sure that since the card has expired - will not be able to charge using old card information. But Wells Fargo card service has accepted the charge on - and -. Since I did not use this card anywhere I did not pay attention to Wells Fargo card account. Hence I miss payment. On - I got billing statement and found that I owe $91.00 with the late fee of $27.00. I contacted company customer care and they inform that since my account number remain same they will accept the charges from expired credit card. But when I check my new statement account number it ends in -. My question is will credit card company accept the charges on expired credit card.

Wells Fargo customer in Texas
May 22, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints1/20122/20124/20125/20126/20127/20129/201210/201211/201212/20121/20132/20133/20135/20138/201310/201312/20132/20143/20144/20145/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/20151/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoBilling statement1.5%55.4%26.2%1.5%7.7%7.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.2%6.6%5.4%3.9%0.5%29.3%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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