Wells Fargo Credit card department,
- use my - ( provided by Wells Fargo bank ) card number ( ending in - exp - ) for recurring charges. Since card ending in - expires on - Wells Fargo card company send another credit card ending in - exp -. But - has old card number ( ending - and exp - ) on their file. I never updated billing card information in -. Neither I activated new card ( ending - ). But still Wells fargo accepted credit card charge from expired card. I was sure that since the card has expired - will not be able to charge using old card information. But Wells Fargo card service has accepted the charge on - and -. Since I did not use this card anywhere I did not pay attention to Wells Fargo card account. Hence I miss payment. On - I got billing statement and found that I owe $91.00 with the late fee of $27.00. I contacted company customer care and they inform that since my account number remain same they will accept the charges from expired credit card. But when I check my new statement account number it ends in -. My question is will credit card company accept the charges on expired credit card.
Wells Fargo customer in Texas
May 22, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
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