Regions Mortgage Complaint

FHA mortgage Credit decision / Underwriting

Regions Mortgage department,

FHA mortgage Credit decision / Underwriting Florida

I have made an application at Regions Bank over - months ago. I was given a committment and the loan was schedule to close from - -. I was given an extension afer being told by the Bank that I needed extra time for a bond to be processed. The extension was granted to - - and up to date I can not get a cleared to close. I have been trying without avail for anyone to communicate with me as to what is happening on this loan. I have given up my appartment and I am a single mom with - small girls and I dont know what to do or where to go. I have given the bank all the documents they required in a timely manner and I just need to know why. My previous loan officer who started the file resign and after that no one wants to do the file and has asked her why is she always tring to help these little people ''. I guess my loan amount is too small and I am a minority.

Regions customer in Florida
May 21, 2015

* Source: CFPB Complaint Database

Regions response to complaint:
Closed with explanation

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