Enova International, Inc. Payday Loan Complaint

Charged bank acct wrong day or amt

Enova International, Inc. Payday loan department,

Charged bank acct wrong day or amt Nevada

I applied for a loan for on - -, 2015 for $420.00 providing correct information that I was paid on a monthly basis on the - of the month and the due date for the loan was made - -. I extended the loan and made a partial payment on that date - but when they extended the loan they unilaterally switched my pay frequency to - per month and made the payment due on - - - which I could not pay. I did n't know this until I got a reminder from them on - -. I e-mailed them on - -, and called on - - to get them to correct this error and they refused. They said I had to provide evidence that I was paid monthly, which I e-mailed them on - -. However, they still ran through the payment resulting in a $29.00 overcharge fee. They have now referred the loan to their collections department. As far as I am concerned unilaterally changing the terms of a contract under the guise of an extension of that contract is fraud.

Enova International, Inc. customer in Nevada
May 17, 2015

* Source: CFPB Complaint Database

Enova International, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Enova International, Inc.Complaint HistoryComplaints12/20131/20142/20146/20148/20149/201410/201411/201412/20142/20155/20156/20159/20151/20168/201610/201612/20162/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Enova International, Inc.Charged bank acct wrong day or amt4.0%96.0%ClosedClosed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCharged bank acct wrong day or amt4.6%2.0%4.1%11.7%77.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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Contact Enova International, Inc.

https://www.enova.com/
(312) 568-4200
ghohnstein@enovafinancial.com
175 W Jackson Blvd Ste 1000
Chicago IL 60604
Enova International, Inc.
Enova International, Inc.

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