Toyota Motor Credit Corporation Consumer loan department,
Vehicle loan Managing the loan or lease Maryland
Toyota Financial Service as aggressive and sneaky collection practices. The dial your phone utilizing numbers with area codes from -, - ( - ) to various California numbers. Today, -/-/15, I was working from home and answered my phone since I though it was a relative calling from the - area code only to find out that it was Toyota calling about my late monthly payment due. I informed the TFS representative that I was in the middle of a work call and would need to call back later to set up payment for later this week. The TFS rep stated she could not hang up since I knowingly answered my phone during my work time. I asked why and she was silent. Then I said : is this so you can document that I hung up on the call without setting up a payment today? The TFS rep said verbatim : Exactly ''. I then demanded to speak with to her supervisor since this was rude and unaccommodating behavior since I clearly stated my intent to call back at a later time tonight or tomorrow to set up a payment. The supervisor, -/ID # -, reiterated their collection tactic and was continually aggressive about setting up a quick payment now. I begrudgingly set up the payment with the TFS supervisor that I planned to pay on -/-/15. While the were someone polite their collection practice was obnoxious and does n't respect boundaries. If I state that I will call back or they can call back at a better time, that option should be recognized and honored.
Toyota Motor Credit Corporation customer in Maryland
May 13, 2015
* Source: CFPB Complaint Database
Toyota Motor Credit Corporation response to complaint:
Closed with explanation
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