FirstMerit Bank Bank Account Or Service Complaint

FirstMerit Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Ohio

On - -, 2014, I was unable to leave the property of First Merit Bank, - -, - -, Ohio because of a bank -. I complained to the bank employees who did nothing. I was trapped at the bank. I filed a written complaint with the bank the very next day, including the following : Because of this terrible situation I experienced at FMB, I tried to contact the offices of its -, - -, to inform headquarters. I called the - customer number. To my disappointment, - would or could not give me contact information for the Bank 's corporate offices in -. I then called the - - branch. To my continued amazement, teller - had never heard of -. ( Does n't the Bank educate its employees about such a simple piece of information? ) Nor could she tell me how to contact the Bank 's corporate offices. All she would say is call customer service. I informed her that I already had. - had nothing more to add. '' No one from the bank ever responded. I resubmitted the complaint on - -, 2014. Still, to date no one from the bank has contacted me about being prevented from leaving the bank 's property, It is now more than half a year without the bank acknowledging the customer service problem, let alone apologizing or taking action to correct its mismanagement. It is against public policy and the public interest to be held 'captive ' by a bank and its contractors. And, just as bad is the inability or the intention of the bank 's customer service department to provide access by a current customer to the bank 's corporate staff. How can the public complain to headquarters when the lower ranks are a hindrance.