Nationstar Mortgage Mortgage Complaint

Reverse mortgage Loan modification,collection,foreclosure

Nationstar Mortgage Mortgage department,

Reverse mortgage Loan modification,collection,foreclosure

My mother died in - of last year -. She had a reverse mortgage and I am executor of the estate. The agent who had her sign the original reverse mortgage contratc was informed that she had -, but went ahead with initiating the loan regardless of her obvious inability to understand the ramifications. This agent worked for - Mortgage company. More recently, generation sold the mortgage to Champion Mortgage Company, but in the document of transfer, regeistered at the clerk of courts, they listed a legal description of a completely different property thousands of miles away with no connection to my mother.. I pointed this out shortly after her death, and the mortgage company filed a new transfer document in -. I question whether the original contract is valid since it was not executed in good faith with someone who knew what they we signing. I also wonder if the transfer of the mortgage is legal with this botched legal description and the transfer only truly being processed long after my mother had passed. lastly, i have been trying to work with Champion Mortgage to obtain a 95 % of Fair Market Value payoff amount so that the family


of the account today. Today I was told that I have to hire a lawyer or real estate agent and get them to process a preliminary HUD statement, a sales contract etc., before Champion will postpone the foreclosure sale or initiate an appraisal to determine fair market value. The house is in an area with a severely depressed real estate market and the house is not in good shape. It is worth perhaps half of the loan balance at this point. i am happy to work in good faith with Campion, but these issues should be addressed, and I would like to know what laws pertain to this type of issue. Specifically, do i not have the right to represent myself in this process? If all we want to do is pay off 95 % of the FMV as required by law, why must I beg for an appraisal. i paid for - appraisal out of pocket and sent them the results ... of course, this was not acceptable, yet since -, i have been trying to get them to provide me with their estimate of 95 % of - so we can close the estate. now they are trying to sneak through foreclosure without notification and placing beurocratic barriers to obtaining an appraisal for a 95 % payoff.

Nationstar Mortgage customer in
May 04, 2015

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

Consumer disputes how Nationstar Mortgage handled their complaint

Created with Highcharts 4.2.3Nationstar MortgageComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20153/20165/20169/201612/2016050100150200250Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Nationstar MortgageLoan modification,collection,foreclosure1.7%94.8%0.1%1.4%0.0%1.0%1.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
Shareholders@nationstarmail.com
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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