Stellar Recovery Inc. Debt Collection Complaint

Stellar Recovery Inc. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Colorado

What happened to me is almost verbatim what is described in - v. - - - filed in Florida - District Court. I switched from a reliable internet provider because - was offering a higher speed ( - ) for less money. What they did n't tell me was that the outdated lines in my neighborhood could n't support the speed that they had promised. For six months I struggled by with speeds between - and -, usually much closer to the - which was completely unusable. I called - 's tech support line numerous times with no relief. During that time, - was being auto-paid directly from my bank account in full and on time each month. After six months, I had to cancel and switch back to a reliable provider. After termination, - continued to bill me for another month before I was able to terminate the auto-pay. They then sent me a $200.00 termination bill which I refused to pay since my termination was only due to - 's inability to provide the service. I have tried to resolve this issue directly with - to no avail. Their stance is that they provided me service at a reduced price for six months and are entitled to a termination fee. What I have pointed out and they seem unwilling to consider is that the service '' that they provided during the six months was significantly reduced over what was promised. They charged me an extra month for which they were providing no service. And, the account was only terminated because of their inability to provide the agreed upon service. If anything, I should be sending - a bill.