PayPal Credit Card Complaint

PayPal Credit card department,

Credit card protection / Debt protection New York

Hello, on -/-/2015 I contacted - to talk to the professional about fitness equipment. I was on the phone with the Company rep for 45 min going over my needs. I was approved instantly from PayPal credit. I ordered all : delivery, assembly, ect. I received the wrong product. Contacted - as they credited my PayPal acct. on -/-/15 just for the equipment. I started contacting PayPal explaining that - can not charge me $240.00 for assembly, for the product that I do n't have. PayPal is stating, that - is charging me restocking fee. I have faxed PayPal dispute form with proofs of email correspondence with -. I have explain PayPal that my emails states charge for assembly of elliptical and PayPal have this charge as restocking fee. This completely contradicts this charge. PayPal answer is '' There is nothing we can do '' You are responsible for the restocking fee. I spoke to a few supervisors - -, - - ( no last name allowed to be given ) explaining that, they are my credit card company and they should protect me. Every phone call i make to PayPal they are telling me to call -. I have


PayPal to provide me with the email of their CEO - -. I could n't get it due to confidentiality. I have never had this kind of arrogance from the Company that should protect me as their customer. I have send them all proofs and they keep telling me different stories. For the last 2 weeks PayPal had $240.00 restocking fee. I have called - today -/-/15 asking how much do they charge for restocking which is -. I called back PayPal explaining them that. Supervisor - now states that I 'm being charged $240.00 for restocking fee and may be assembly fee. Now it is different story from PayPal after I called -. I have never had any problems with any other Bank or Credit Card Co. Having perfect credit score, I will not except this kind of unprofessional behavior from PayPal . I spend days and hours trying to resolve this issue with -. But the worst part of all, I as a customer of PAYPAL can not be protected. Above all, PayPal is charging me late fee while Im in the dispute with -.