Enhanced Recovery Company, LLC Debt Collection Complaint

Enhanced Recovery Company, LLC Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Texas

An agent of - - - ( Enhanced Recovery Company , LLC ) place place a negative claim in my credit bureau record for an amount of $300.00. The negative claim resulted from the following. In - 2013, I changed my - - - home-phone service from analogue to digital and separated the billing for my wireless phone service from the billing for home phone. The combined billing account was closed as - - - now bills me separately for UVERSE ( TV, home phone, and internet ) and wireless phone/data. Apparently, this change caused some confusion at - - - and resulted in the - - - claim that I still owe money under the combined billing account. I emailed the - - - customer service to get the account straightened out, but they passed me from - department to another but none of the departments has all the information needed to resolve the problem. I wrote a letter to - - - - - on -/-/2013 requesting that they assign the case to someone that can have access to all the information needed to resolve the matter. A copy of the letter and the response from - - - dated -/-/2013 are attached. As you can see from the attachment, all that - - - did was provide me a meaningless standard response. - - - has tried several times previously to use the collections system to bully me into paying them an amount of $300.00 that I do not owe to - - -. I requested - and each of the several collection agencies that - - - used at different times to provide me an itemized list of what led to the debt that - - - claims against me, but nothing was provided to me.