First National Bank of Omaha Credit Card Complaint

First National Bank of Omaha Credit card department,

Closing/Cancelling account Oklahoma

A cashier 's check was issued directly to First National Bank - -. - -, -, NE - on -. On the check in the memo field was my name as well as an account number ; the account number was incorrect with - numbers wrong. The check was drawn / cashed on -. I called on - and verified payment was received and that there was a - balance on the credit card account with customer service rep ; I then closed the account on the telephone call after confirming a - balance. Payment was originally due on or about -. On - I received a robocall telling me that payment was over due. I immediately contacted customer service and to my surprise it had not been applied to my account. I contacted my credit union to look into what had happened. They informed me that payment had been drawn / cashed on -. I, as well as the credit union loan officer - called separately to find out what had happened. We called together on - and advised FNB - that the account number was wrong on the check, but my name was correct as well as provided Check number over the phone and we were advised that information was not good enough. My loan officer at - - - - faxed over front and back of the Cashier 's check that they had drawn / cashed to their accounting group on - as instructed. The loan officer attempted to speak with them again and received no new information -. I also called today on - and have no new news about my payment that was drawn / cashed on -. My account is now very past due and should have been paid in full and closed.