Gurstel Chargo PA Debt Collection Complaint

Credit card Communication tactics used obscene/profane/abusive language

Gurstel Chargo PA Debt collection department,

Credit card Communication tactics Used obscene/profane/abusive language Iowa

I had stopped paying my credit cards because we were close to losing our home. We were given a loan modification and I contacted the company Gurstel Chargo in - - - I and - bank file # -. I explained that I am paying - mortgages right now and can afford $50.00 a month until we have more money available to pay this was on -. I spoke to - -. He was very rude. He asked me for my work phone number. i told him was not supplying my work phone number he said do n't interupt me when I am speaking was very harsh. I ended the call after saying I am going now. I sent a few emails to the company with my budget telling them I can afford $50.00 a month just trying to pay my debt. I was served with no further communication from them on -. When you are down on your luck with - kids and try to make things right and call in treated very rudely and then served on top of it. I just want to pay my debt paying as much as I can afford at this time without being harrased. It shouldnt be that hard to communicate with a company to try to pay your debt especially when you make the call to them wanting to work it out.

Gurstel Chargo PA customer in Iowa
Apr 16, 2015

* Source: CFPB Complaint Database

Gurstel Chargo PA response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Gurstel Chargo PAComplaint HistoryComplaints2/20143/20144/20158/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Gurstel Chargo PACommunication tactics75.0%25.0%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCommunication tactics2.1%20.3%4.2%1.6%71.5%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints