Wells Fargo Payday Loan Complaint

Charged bank acct wrong day or amt

Wells Fargo Payday loan department,

Charged bank acct wrong day or amt Oregon

II called a Wells Fargo Visa card representative and agreed a balance transfer to my Wells Fargo account of $7000.00. The representative stated that it was a 0 % interest loan and that I would be charged $15.00 a month for 15 months. The conversation was recorded and I agreed to the transfer over the phone. After completion I called back to check with Wells Fargo Visa and am now being charged between $ 75- $80.00 a month for this loan instead of the quoted amount of $15.00. The manager - # - agreed that it was a bank error but would not honor the original quoted monthly amount of $15.00. I would like the bank to honor the verbal agreement they offered at the time of the loan.

Wells Fargo customer in Oregon
Apr 15, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Consumer disputes how Wells Fargo handled their complaint

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints5/20149/20144/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoCharged bank acct wrong day or amt66.7%33.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCharged bank acct wrong day or amt4.6%2.0%4.1%11.7%77.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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