JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker Maryland

Chase sent me a letter stating my Home Equity payment is increasing by some 300 % from $980.00 to $2400.00 and to call to see if they can lower my payment. I have been a good customer never missing a payment for both the first mortgage I have with them as well as the Home Equity. When I called they said they needed $500.00 from me before they could start the process to see if they could lower my new payment. I spoke with -. He informed me that it looked like I could combine both loans into a new mortgage and therefore avoid the huge increase in the monthly payment but I had to pay the $500.00 first. I find this a bit odd and am surprised with Chase 's behavior and appears may be some fraud going on at the bank to get $500.00 from folks