Resurgent Capital Services L.P. Debt Collection Complaint

Resurgent Capital Services L.P. Debt collection department,

Credit card False statements or representation Attempted to collect wrong amount Tennessee

I had a - Credit card that was included in a discharged bankruptcy. I accidentally made a payment to that closed account through online banking. I am - and sometimes have trouble with my eyes. After the money was taken from my account I spoke to the bank and found out what happened. I immediately contacted - and was told that Resurgent Capital Services was had the account. I contacted them and was told that they had not received the money from - yet but that I would need to fax a refund request to them. The funds came out of my account on -/-/15 and I faxed my request for refund on -/-/15. I made numerous follow-up call checking the status of the refund. I was finally told that the funds were received from - and that in order to process the refund that I need to fax proof that the funds had been taken out of my bank account. I faxed a copy of my bank statement showing the debit on -/-/15. I called back a few days later and was told that it had to be sent to a supervisor to process. I continued to call and


a bankruptcy that was discharged and that the debt was no longer owed and that I had received my form to show the bad debt on my taxes and that I would not make payment for a debt I no longer owed! I was to that a follow up email would be sent and to call back on -/-/15. I called back to find out when the refund would be made and was told that the supervisor said that it would be considered a voluntary payment unless I could prove that a third party made it. I asked to speak to the supervisor and was told that she was busy helping another customer but that she would send her an email letting her know that I would like to speak to her. I was transferred to a voice mail and left a request for a return call. I have not received a call back and based on the past 2 moths experience has no confidence that I will hear from anyone at the company. I have been mislead the entire time and forced to disclose my personal information in an effort to recover money that - nor this company is entitled to as the debt has been charged off and cancelled by the discharged bankruptcy.