Arbor Residential Mortgage LLC Mortgage Complaint

Arbor Residential Mortgage LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oregon

I have now been a customer of - for the past year and have had a number of issues with your loan servicing. The - time with your company I have been assessed a late fee for a payment that was there before the deadline of the - or according to your customer service folks a day or - later if the - falls on a weekend or holiday. Regardless I use online banking with - - - for everything and it seems that this company is the only one with difficulty processing/crediting payments in a timely fashion. Last time I was told that the payment was in paper format and that was the delay. I paid - of the fee. That was my - late mortgage payment ever in 15 years. This time I have contacted B of A and confirmed that all of my payments to - Mortgage are in electronic format. The payment was sent on - arrived and was deducted from my account on -. - did not note payment until -, and then assessed a fee. This behavior appears fraudulent to me. I pay my bills on time and live within my means. I am a single parent that is accountable and prides myself on being on time. I am very frustrated. My pay date varies knowing that I have a window based on my own paydate from my employer. Bank - document is the exact snapshot of my - - - online bill pay account noting when the payment was sent received and deducted. I was frustrated enough to look up on line to see if others find the same problem with - and the reviews are horrible - stars all with similar issues. My expectation is to quickly resolve this issue and reverse the fee from this time and last. Also to please educate their customer service folks on ethics for not lying to customers ( paper versus electronic ). I have submitted a complaint to the Better Business Bureau as well as recommended by the websites dealing with Mortgage fraud.