MOHELA Student Loan Complaint

MOHELA Student loan department,

Non-federal student loan Dealing with my lender or servicer Illinois

Mohela called me on -/-/15, I told the rep I was at work he then advised me it was an urgent matter. I was concerned so I asked my team lead to give me about - minutes because I had an urgent phone call. I then verified my information and he then informed me I was past due on my loan ( only - days ) but the payment was pending in their system because I always make my payment through their system. I had to tell that rep the payment was already made and that he should have looked at the payment screen before he asked me to make a payment. This incident has happened before when a payment was made but not yet posted. I was only - days late, I started a new job and my paydays are different from my previous employer, I have never been - days late with them and this matter was not an urgent matter because the payment was already and I felt like they wasted my time, the co-signer and was upset because she states no one told her a payment was pending in the system. It seems to me that


tell the rep to look into the system because I made a payment, I also heard a call my mom recorded of Mohela and not one did he tell her a payment was pending in the system, he asked her to make a payment. She was upset with me because they implied she needed to make a payment when I already her one was made but not yet posted, nowhere on that call was that information given. I actually looked online on mohela 's online page and the payment was posted on the day I said it would. I also spoke with a consumer rights attorney and he advised me that Mohela should make sure they are looking to see if a payment is scheduled online before they ask someone to make another payment and the rep misrepresented the call by saying it was an urgent matter ; it was not an important issue because the payment was made and it was only - days past due. I was nowhere near the - day mark so I am not sure they discussed anything about credit reporting for this payment because it sounded stupid to say such a thing. A supervisor states they have to call when a payment is late ( this is their job ) but make sure you are actually looking to see if a payment was made before you stay anything stupid like asking to make another payment. I was also advised by an attorney that Mohela should not be telling people it is an urgent matter because it was not in this case and nothing about a past due bill is an emergency. It was utterly deceptive and this is not the first time this has happened, I would prefer to get manual calls not computer calls on my cell phone but they told me I had to endure these stupid calls. The rep asked me if I had another phone call number to use, I said no then I was told I would have to endure these useless calls especially since a payment was already made but not posted, it was pending in the system and I wish people at Mohela would take the time to look at the online screen because they wasted my time because I was at work and I had to stop what I was doing to deal with this matter.