I.Q. Data International, Inc. Debt Collection Complaint

I.Q. Data International, Inc. Debt collection department,

Other (phone, health club, etc.) Communication tactics Used obscene/profane/abusive language Louisiana

On - - at approximately - ( CST ), I received a call from an individual who identified herself as - with IQ Data International. From the beginning of the conversation, - took a very confrontational and demeaning tone as she attempted to scold me '' for failing to answer her multiple calls from -. I informed - that, of course, I had no way of knowing the calls were coming from her and that in any event, I do n't answer calls from - unless a voicemail is left. After informing - not to speak to me in the manner she was speaking to me in, the conversation moved to the issue of the debt I owe to a former apartment complex. The initial balance - provided me with was $3500.00 and she immediately proceeded to ask me ( in a very rude and unprofessional tone ) how I wanted to pay the debt this month. I told her that I needed to first know what the breakdown of charges were. I feel that prior to asking me for a method of payment after providing me with the balance owed, - should


she then proceeded to raise her voice and become extremely belligerent as I told her that the balance seemed high given that I should only owe 2 months of rent per the apartment complex 's policy ( I had already spoken with the management at the complex ). I attempted to inform - that if she simply provided me with the breakdown of charges, there would be no need to argue because I could then confirm that I was charged in accordance with Texas law. After several attempts, - finally provided me with the breakdown of charges. She then proceeded to rudely attempt to explain to me that the law did n't matter, that she had seen plenty of apartment complexes charge more than what I was being charged and that she had no idea why I was upset since I had obviously been given a break by the complex. I informed - that the reason for my inquiry was not relevant ; the only concern she should have is that I have a right to inquire into the specifics of my debt and the specific reasons behind the charges. - again told me that she had never seen someone argue about being charged less than what they owe and that she did n't understand why I was n't being charged the entire lease amount but that she was going to call the apartment complex and find out why. '' I believed this to be some attempt at a veiled threat and at this point I informed - that she could call the complex if she wished but that the billed amount would likely stand due to Texas 's landlords ' duty to mitigate damages from broken leases. - continued to attempt to debate the law with me, finally prompting me to ask her if she was a lawyer. At this point, I had enough of - 's condescending and demeaning tone as well as her multiple attempts to tell me what my rights were in a state which she likely has absolutely no knowledge of the law. I asked - multiple times to speak with someone else and she told me several times that no one in her office wanted to deal with me. '' Again, floored by her unprofessionalism and disrespect, I finally hung up the phone and called back to speak with a manager. he told me that I would have to speak with - to set up payment arrangements. After being transferred, - continued to be rude, prompting me to ask her if she took issue with me personally. She ignored the question and then told me that I would need to attempt to get a loan before I could set up payment arrangements. I asked her if that was a legal requirement or a policy of her company 's, and she told me that was none of my business as if I had no right to ask.