TD Bank Bank Account Or Service Complaint

TD Bank Bank account or service department,

Checking account Making/receiving payments, sending money New York

In -, 2014, my TD Bank business account was compromised and more than $1000.00 was stolen. This is the sole business account for a small business my husband and I run together, which we use to support our young kids. I discovered the fraud in -, because we were moving houses when it happened. I did my banking with the -. -, NY branch of TD Bank. When I informed them of the fraud, they put me through the wringer with multiple lengthy phone calls and long meetings at the bank, then reimbursed me for the - fraudulent transactions. The representative at the bank was new and not familiar with the protocol, and the managers decided that she should learn by feeling her way through this problem, which was not fair to her or to me. I combed through my bank accounts, looking for other instances of fraud, with no help from TD Bank. They could not provide even the most basic information about transactions, leaving me to do my own forensic accounting for hours. I discovered more instances of fraud, but the manager told me that I would not be reimbursed for anything over 90 days old. I asked


It 's your responsibility to review your statements. TD Bank is making it harder for consumers to detect and prevent fraud, then they are refusing to reimburse for older transactions. Making this difficult for the consumer is beneficial for them financially. They are making money off of their unsecure banking. I would like to be reimbursed for the $400.00 charge I found that is more than 90 days old, and I would like to be reimbursed for the - overdraft fee that was caused by the fraud. Equally important, I 'd like TD Bank to change their policies : 1 ) Fraud is fraud, no matter when it happened, and 2 ) they need to make it easier for customers to monitor their accounts by allowing customers to set up text alerts. Thank you, - -