MetLife Bank consumers have reported over 185 official complaints. Out of the 185 consumer complaints against MetLife Bank, 21% were disputed by the consumer (i.e. the consumer was not happy with how MetLife Bank responded to their complaint) and 91% were processed in a timely manner. 2% of consumer complaints against MetLife Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan modification,collection,foreclosure | 89 | 22% |
| Loan servicing, payments, escrow account | 69 | 23% |
| Application, originator, mortgage broker | 16 | 0% |
| Settlement process and costs | 8 | 25% |
| Cont'd attempts collect debt not owed | 1 | 0% |
| Disclosure verification of debt | 1 | 100% |
| Other | 1 | 0% |
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