Review and analysis of over 19 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 19 official complaints related to Identity theft / Fraud / Embezzlement. Out of the 19 consumer complaints against SunTrust Bank, 21% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 21% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 21% resulted in non-monetary compensation.
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SunTrust Bank Credit card identity theft / fraud / embezzlement November 23, 2015 - I have banked with Suntrust for almost 20 years now. I have never been a fan of their customer service but there financial products are some of the lowest cost I have found. I recently visited my local branch customer service person to request information about rates and terms on a cash-out home mortgage. I was required to provide my wife and my personal and financial information to obtain rates for their refinance product. In the process the person I was working with made reference to a CC promotion they were offering. I stated it sounded good but wanted to focus on the refinance inquiry. ... |
SunTrust Bank Credit card identity theft / fraud / embezzlement September 8, 2015 - I received a call from Suntrust about fraudulent activity on my account and they asked me about the purchase attempts and did I approve them after I told them the purchases that I made they removed the hold off of my debit card. A few hours later I see charges from merchants, the same charges that were trying to be processed on my account. I called and disputed and they denied my claim. ... |