JPay Inc. Other Service Issues Complaints

Review and analysis of over 2 complaints against JPay Inc.

JPay Inc. consumers have reported over 2 official complaints related to Other service issues. Out of the 2 consumer complaints against JPay Inc., 50% were disputed by the consumer (i.e. the consumer was not happy with how JPay Inc. responded to their complaint) and 100% were processed in a timely manner. 50% of consumer complaints against JPay Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.

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New Other Service Issues Consumer Complaints


JPay Inc. Money transfers other service issues

February 12, 2016 - Jpay is an organization that processes EFT money transfers to inmates. They have a captive audience in a cornered market, so they charge fees accordingly. They charge 18 % per transaction, which is highly disproportionate to the cost of processing the money transfer. These fees are charged to a disadvantaged consumer group : families of inmates who are likely to be financially struggling to get by. I feel it 's a predatory practice and it needs to be stopped. I 'm not even sure who regulates JPay, but the money transfer section of the company needs to be reviewed by the CFPB. JPAY has already ...

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