Review and analysis of over 85 complaints against Capital One
Capital One consumers have reported over 85 official complaints related to Privacy. Out of the 85 consumer complaints against Capital One, 20% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Capital One Credit card privacy September 16, 2016 - On - - I started getting emails from CapitalOne regarding someone else 's credit cards. On that day it was thanking the individual ( later identified as - - - ) for updating his/her email address. The address that was entered was my business address. Since then, I have continued to get 16 additional emails despite my reporting the problem twice by telephone, and by returning EVERY email to " -- '' - including sometimes actually explaining why I was sending it back. Some days I tried to send it back as much as 9 times just to see if I could get someone to pay attention... |
Capital One Credit card privacy June 27, 2016 - Had some fraud on a credit card so my financial institution. Capital One issues me a new card on the same account. I have some recurring transactions on the card and was updating that information but had n't gotten around to all of the vendors. At one point I logged into - as I saw a charge on my new card from them I look and I see that they have my updated card information. I initially thought that I had updated the card and just did n't remember, so I shrugged it off. But then I saw a charge from -, - and I KNEW I did not give them my new card number because I had intended to move t... |
Capital One Credit card privacy June 3, 2016 - I just lost my job and now I have time and wanted to consolidate my bills, call the credit card companies and set up payment plans. I called this number - on -/-/16 at -. A man answered me and asked for an account number which I could not give. He said something about it had to be transferred to customer service, then there was dead air. I said 'hello ', 'hello ' and no one answered, I got nervous so I hung up. I did not bother calling back. I did call CFPB as I wanted to make sure that what I was doing was right. I spoke to a very kind lady who gave me good advise and gave me a nu... |
Capital One Credit card privacy June 3, 2016 - Capital One ( - ) called my cell phone and home phone several times since - -, 2016 looking for a relative with a credit card situation. I do not and have not done business with Capital One and want the calls stopped. I consider this to be harassment. My home phone and cell phone are unlisted numbers but Capital One acquired my information. Caller name : -... |
Capital One Credit card privacy March 13, 2016 - There is illicit financial flow. I suspect hidden transaction. Fraudsters advanced. I am still there. That is very unfair. ... |
Capital One Credit card privacy February 8, 2016 - After my recent divorce I changed my name back to my maiden name. On -, 2016 I called Capital One credit card to make the change and was told that I had to speak with a supervisor. When I was connected with the supervisor I asked why I needed to speak with her and was told that there was a Cease and Desist order on my account by an attorney - -. They could remove immediately, of course. This was my ex-husband 's attorney. I asked how this attorney could do this when my ex-husband had no financial ties to this account nor had I been notified that this order was being placed on my accou... |
Capital One Credit card privacy January 2, 2016 - My CapitalOne credit card was restricted and flagged for identity fraud. I sent in the required paperwork but did not want to send in a bill statement or a bank statement. I had my bank draft a letter with the information Capital One was requesting, but they say they could not accept it. Their policy would only accept a non-doctored bank statement. I could n't even cancel or end my card until this issue was resolved. I was forced to hand over personal information that went beyond verifying my identity. I do n't know how they were going to use it or what it would be used for or how the informat... |
Capital One Credit card privacy December 30, 2015 - On Tuesday - -, 2015 at approximately - CST I was transferred to a Supervisor by the name of - , Agent ID # -. The purpose of my transfer was to have a $100.00 pending transaction to be released from my account from a hotel I previously checked out of the same day ( - -, 2015 ). - ( supervisor for Capital One ) conferenced the Merchant 's Account Specialist by the name of - - to verify if the pending transaction could be released. - - authorized - to release the hold. Upon releasing the hold, - the representative for Capital One disclosed my availabl... |
Capital One Credit card privacy November 18, 2015 - I spoke to - around - Pacific Time. The call was regarding a missing card that I never received. He asked for my address within the conversation. - stated the address was updated on -/-/2015 around -. However, he would not give me the previous address on file so I can verify if it was my previous address in the past. So I asked for IP address to confirm it actually took place online from me ( In case I changed it and missed some details ). He stated they do not have that on record. My statements for the month of - 2015 have my correct address. So my card was sent to a diff... |
Capital One Credit card privacy July 14, 2015 - We called Capiital One Bank at - at -/-/- on -/-/2015. We were asked question from the automated system including credit card number, social security number ( last - ), security question, date of birth. After providing these answer we requested to speak to a 'representative '. The system responded that sorry we a closed, please call back during normal business hours. This seems wrong. We called back and were directed to someone in - -. We called a third time and spoke to several people at Capital One who did not understand the seriousness of information being provided to a d... |
Capital One Credit card privacy June 17, 2015 - I recieved a voicemail indicating that my credit card was potentially involved in a large scale compromise. Disturbingly, my brother and parents, who do not appear on my account, were also called. I was told their contact information was obtained via public records. They were not provided account information other than my name, the fact that I had a credit card account with the institution, and the fact that my card was potentially compromised. Everyone I spoke to was very evasive about how and why the determination was made to contact these - parties, not to mention how they obtained the a... |
Capital One Credit card privacy May 30, 2015 - My sister and I both have applied for the same credit card which was the - card by Capital One. Neither of us have yet to receive denial letters via mail, my application was almost 30 days ago. However instead both of us have received emails regarding our denial letters. We enter the credentials which were our - and -. When we entered the credentials we noticed it was someone else denial letter. Completely different name and everything. This is a privacy issue especially considering we both got someone else 's denial letter. I have contacted the Executive Office and their - - re... |
Capital One Credit card privacy April 18, 2015 - I was told by Capital One in an email I was receiving new cards with no explanation. I checked my cards, they were not expired. I called n was told the new cards have a chip in them for tracking. I said I 'm upset that we are n't being informed in the email the reason is there will be a chip in the card. I spoke to supervisor who at first gave nonsense excuses - they have - people to inform ''. Them said it 's federally mandated we all have a chip on our cards. I said will you ever inform people it 's in their card? He said it will be in the terms n conditions when u get the new cards. Tha... |