Capital One Credit Card Complaint

Capital One Credit card department,

Privacy Washington

I spoke to - around - Pacific Time. The call was regarding a missing card that I never received. He asked for my address within the conversation. - stated the address was updated on -/-/2015 around -. However, he would not give me the previous address on file so I can verify if it was my previous address in the past. So I asked for IP address to confirm it actually took place online from me ( In case I changed it and missed some details ). He stated they do not have that on record. My statements for the month of - 2015 have my correct address. So my card was sent to a different address that Capital One does not want to provide to me. I need to know why it was changed, why my card was sent to another location even when my statements are arriving to my current address. I was a victim of the - data breach and I need this to take actions to protect myself and make sure I can contact the Credit Reporting Agency if the address was fetched from their databases. I am including a copy of statements from - 2015 ( prior to the stated address change date ). The statements have my current address and I have been receiving mail successfully.