Capital One Credit Card Complaint

Capital One Credit card department,

Privacy Maryland

We called Capiital One Bank at - at -/-/- on -/-/2015. We were asked question from the automated system including credit card number, social security number ( last - ), security question, date of birth. After providing these answer we requested to speak to a 'representative '. The system responded that sorry we a closed, please call back during normal business hours. This seems wrong. We called back and were directed to someone in - -. We called a third time and spoke to several people at Capital One who did not understand the seriousness of information being provided to a department /organization that should not have my personal information. Further, when we called again, my wife spoke to someone who attempted to assist. They spoke a short while, and then handed me the phone. The Capital One employee, -, then told me her name and said that we were on a recorded phone line. Interestingly there was no announcement to my wife about that the call was being recorded. We called again, and we recorded the phone call, the automated system DID NOT report that we were on a recorded line. We spoke to a representative who further DID NOT state that we were on a recorded line. We reported to the representative that we were recording their conversation. It is my understanding that when the Bank must state that calls are being recorded when they may be recorded. Our attempts to get someone from Capital One bank to be concerned over either issue was unsuccessful. We are concerned that : The Capital One Bank phone / computer system has been compromised and provides outsiders with personal information that could risk my identity. We are concerned that Capital One telephone banking does not provide information regarding when calls are being recording.