Capital One Credit Card Complaint

Capital One Credit card department,

Privacy Texas

On Tuesday - -, 2015 at approximately - CST I was transferred to a Supervisor by the name of - , Agent ID # -. The purpose of my transfer was to have a $100.00 pending transaction to be released from my account from a hotel I previously checked out of the same day ( - -, 2015 ). - ( supervisor for Capital One ) conferenced the Merchant 's Account Specialist by the name of - - to verify if the pending transaction could be released. - - authorized - to release the hold. Upon releasing the hold, - the representative for Capital One disclosed my available credit while the Merchant was on the line without my consent. As soon as the Merchant disconnected the line ; I brought to - 's attention that she just violated my privacy by disclosing my available credit to an unauthorized Third Party. This act is a Fair Debt Collection Practices Act ( FDCPA ). - apologized ( the apology was not sincere and was very nonchalant ).


's telephone number so I could write a complaint. - refused to provide the information. I asked - 's for her Manager 's name and Agent ID Number which both was provided. - 's Manager 's name is - - ID # -. I asked - several times to please transfer me to - ; however, to no avail, - declined. I asked - to put in the request for - to call me back but - declined by stating, " She can not put in the request for my Manager to call you back ''. I advised -, she was not getting out of this situation and that I was going to continue to hold until I was transferred to a Manager. I also advised -, she was going to lose her job behind this incident because I know the call was being recorded and she had done nothing but lie during our entire conversation. I passed the phone to my mother who advised -, " We were going to continue to hold until we were able to speak with a Manager ''. My mother and I asked to be transferred to the President of the Company 's but - still would not provide the information. - finally put me on hold and transferred me to another member of Management by the name of - - ID # -. I advised - of - 's misconduct and violation of my privacy laws. - agreed that - should have not given my account information to the Merchant 's without my consent. - provided me with the fax number to Capital One 's Complaint Department. I asked - for her Manager 's name which is - Agent ID # -. I advised - I was going to sue Capital One for this violation of my privacy rights. In addition, I asked - for their Department 's Executive Vice President 's Name in which, - responded and stated, " I do not have this information ''. I advised -, I find this unbelievable that she does not know the Executive Vice President 's Name and she is a member of Management. -, " Asked how she could remedy this instance that occurred today ''. I asked could she raise my credit limit - stated, " This has to be done through our credit increase department ''. - offered to provide a $50.00 statement credit for the inconvenience. I advised the credit would be sufficient. I asked -, what ramifications the agent - would receive for this privacy violation? - stated, " She would give the proper feedback to the agent ''. I advised -, the agent should be terminated because if I had violated a consumer 's privacy at my company I would lose my job. I also asked for - to partner with me and review the call. The call was ended. I need for someone in Upper Management to contact