Review and analysis of over 109 complaints against Citibank
Citibank consumers have reported over 109 official complaints related to Forbearance / Workout plans. Out of the 109 consumer complaints against Citibank, 25% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Citibank Credit card forbearance / workout plans January 27, 2017 - I purchased a stove, washer and dryer from Home Depot. I made the payments on time until I fell on hard times. They called me and set up a payment plan with me. I had been on this plan for over 2 years allowing them to draft my acct faithfully on the - of each month. I called on -/-/- to have the draft stopped for one month and agreed to pay - payments -/-/- ( -/-/- and -/-/- ). I was told the payment plan would resume drafting again -/-/-. When the payment did n't draft on the - I called on - and was told the plan had to get set back up I made a phone paym... |
Citibank Credit card forbearance / workout plans December 29, 2016 - Citibank did the following : 1.Citibank profited by defaulting on workout plan [ Profits by Default ] & sale to debt buyer. 2.Fraud in Execution as Willful misrepresentation to Consumer of Work-out plan terms & risks creating financial benefit Citibank [ Profits by Default ]. Willfully & systematically created misleading representations of payment terms & attendant high probability of consumer default by risk of missed payments not caused by Consumer. Citibank used systematic misrepresentation on both Consumer Account ( - - - ) - & on Consumer Spouse Citibank Account ( Sears ). S... |
Citibank Credit card forbearance / workout plans November 23, 2016 - I contacted Citi with the request below : " I am writing this letter to inform you that I have lost my job on - -, and I am having difficulty paying all of my debts each month. This is a temporary condition as I decided to improve my skills by going back to school to get the - license. I suspect that I am going to have trouble paying my debts for the next year as I have depleted most of my savings in my school cost, licensing cost, and personal living expenditures. I want to do everything I can to keep my accounts current and stay out of collection. Therefore, I am requesting that t... |
Citibank Credit card forbearance / workout plans November 1, 2016 - -/Citibank opened more than 25 years ago I wrote both companies, called both companies. I filed an Unemployment claim back in 2013 at No time did either state. I did not have coverage. Now I am told that the coverage I had expired prior to my claim. Nothing was ever sent to me nor was I told until I tried to get them to pay. Sadly, I purchase something that when I needed it I am told I have nothing. I can not trust this is truthful as the argument previously by - was it as Citi 's place to pay this account off as n insurance claim. Instead it was sold to a Collection Agency when it was a... |
Citibank Credit card forbearance / workout plans September 14, 2016 - I have had a - ( mental health and physical health ) starting in -. In - - of my Doctors ( - - - - stated that I was likely fully -. In - - I was ruled by an administrative judge to be 100 % - and eligible for Social Security -. Veterans Legal Aid in - - Florida ( - -, -. - contacted these all of the federal student loan agencies but they have refused to discharge the loans as required under the law. The continued marking of my credit report as delinquent and and the large balance owed vs my poverty level income from Social Security -... |
Citibank Credit card forbearance / workout plans August 17, 2016 - About 41 monthly payments in on a 60-month repayment plan with Citibank. In error, they drafted - payments from my bank account in - ( 3 days apart ). Refund of $36.00 NSF fee and refund of $530.00 was approved to be escalated ( -48 hours ) on -/-/16. As of -/-/16, refund has not occurred although I have contacted Citibank multiple times to no avail. Only getting the runaround.... |
Citibank Credit card forbearance / workout plans June 23, 2016 - i had a credit card issued from Citibank and was a cardmember for more than 25 years with good credit and payment history. Around early - I had trouble making my payments and tried to work with them. On - -, -, Citibank put me into a program that had me make smaller payments and sent me an agreement that said if I made all of the payments they will re-open my account in 12 months. Right around the - month, I made my regular payment and expected to have the account re-opened. Citibank then said that in order to do that, I would need to make a regular payment for the balance that ... |
Citibank Credit card forbearance / workout plans May 18, 2016 - Citibank responded to my compliant but has rejected their own solution to the problem. I believe they misrepresented the information and did not properly follow through with their recommendation or have incompetents responding to these complaints. I do n't understand their reasons, I contacted the bank multiple times and have talked with a variety of people. They do n't seem or attempt to understand the problem. This bank 's policies are hostile to the customer. ... |
Citibank Credit card forbearance / workout plans May 11, 2016 - I have a Citibank card through Home Depot, card ending in - I have closed this account as I am not working and unemployed. I went on a plan to pay citibank $25.00 a month until the credit card is paid off. My first two payments I made Citibank put into other accounts and did not credit me the money. They kept calling me and were extremely rude to me on the phone. I explained I paid, not only the current month, but next month 's payment early. They said they receive no payments. THEY DID. The supervisor realized how Citibank internal process routed my money to the wrong account and mistake... |
Citibank Credit card forbearance / workout plans January 20, 2016 - I was the - after the -/-/- - Earthquake. As a -, I became a disaster victim. - - - ( - ) paid my - for 9 years, but around the time - - crashed, I was ready to go back to work. - refuse to pay the vocational rehab coverage in my policy, so I was left to public assistance in the form of Social Security - and the Calif. State Dept. of Rehab for my re-training program. I consequently defaulted on my son 's student loans. I cashed out my retirement and - whole life policy to pay what I could and still defaulted on - credit cards. I have been trying t... |
Citibank Credit card forbearance / workout plans October 3, 2015 - CITIBANK FAILED TO ADEQUATELY RESPOND TO MY COMPLAINT AND REQUEST FOR ASSISTANCE AND RELIEF FROM CANCELLATION OF MY HARDSHIP PROGRAM '' WITH THEM. I WANT TO RESCIND THE HARDSHIP PROGRAM '' AGREEMENT BASED ON FRAUD, MISREPRESENTATION, AND DAMAGE FOR USORY AND UNFAIR BILLING PRACTICES ... |
Citibank Credit card forbearance / workout plans September 14, 2015 - I contacted Macy 's credit card customer service in -. I had been off work for medical issues and needed help making my credit card payments for awhile. I talked to a woman who said she would set me up on a 12 month program. She was reducing my monthly payment to - dollars, lowering my interest rate to 3 percent and moving my due date to the - of every month. In order to do this I had to close my account, which I agreed to do. I logged into the credit card website in - to make my payment, and my account reflected the payment program. I made the - dollar payment as agreed and was... |