Review and analysis of over 5 complaints against First Citizens
First Citizens consumers have reported over 5 official complaints related to Using a debit or ATM card. Out of the 5 consumer complaints against First Citizens, 20% were disputed by the consumer (i.e. the consumer was not happy with how First Citizens responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against First Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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First Citizens Bank account or service using a debit or atm card May 3, 2016 - - has installed chip readers at its checkouts. If your credit card has a chip the device will not allow you to swipe the card. Once you insert the chip the device asks for your pin. There is no way to process the transaction as a credit card. You are forced to use your debit card. This deprives the consumer of the customary protections credit cards provide and unfairly enriches - by eliminating swipe fees. ... |