Review and analysis of over 93 complaints against Comerica
Comerica consumers have reported over 93 official complaints related to Using a debit or ATM card. Out of the 93 consumer complaints against Comerica, 25% were disputed by the consumer (i.e. the consumer was not happy with how Comerica responded to their complaint) and 100% were processed in a timely manner. 27% of consumer complaints against Comerica resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Comerica Bank account or service using a debit or atm card April 21, 2017 - My ex boyfriend threatened me with a knife and went to jail on - / - / - . He then proceeded with the help of his niece to make - fraudulent charges to my - - - debit card. - charge was for - to - on - , the second charge was for # - to - on - . I opened a dispute and they are claiming I am the one who made these charges when I did NOT. I asked in writing for the dispute to be reopened and I want the money refunded to my debit card asap. - all of my information and stole it. This is identity fraud/theft.... |
Comerica Bank account or service using a debit or atm card July 24, 2016 - I 'm writing my complaint on how my dispute case on my comerica credit card was handle. I 've put in numerous request when dealing with my dispute case it was n't handle in a professional manner at all. I need to speak to someone of a highler importantance to get this matter taken care of.... |
Comerica Bank account or service using a debit or atm card July 21, 2016 - I have a Direct Express card issued by Comerica Bank on behalf of a - family member 's SSI payments. In - 2016, the card was declined while attempting to make a food purchase. I immediately called the Direct Express customer service number ( - ) to inquire of the account balance and availability. I had been asked to verify my identity by 1 ) stating my Social Security number 2 ) stating my full name, address, date of birth and phone number. Apparently there had been - unauthorized charges made on the card at a department store - miles from my home. The charges were exact to the ... |
Comerica Bank account or service using a debit or atm card July 13, 2016 - On - - i was - and was in the - facility. While i was - my bank account that i had with Comerica Bank that had giving me a account with Direct Express for the purpose of being able to have my monthly - payment directly deposited on the card which also would serve as a prepaid -. The ATM / - was recommended to me by the social security department and was told that it was a " HASSLE FREE CARD '' so i trusted that it was safe and i would n't have to worry that my money was safe. Upon my release on - - i returned to my home to retrieve my belongings only to told every... |
Comerica Bank account or service using a debit or atm card June 28, 2016 - direct express wo n't send me a replacement card for my expired card. My calls to them have resulted in no human voice contact, no automated venue to fix this problem. When I have almost got to a real person, they hang up.... |
Comerica Bank account or service using a debit or atm card June 20, 2016 - I I - - have a direct express debit - card from Comericia Bank. I could n't find my card on -/-/2016 so I called direct express to cancel it but I could n't get through there phone kept saying they were busy and hung up a welfare worker also called she could n't get through either we called my balance went from - $ to - $ to - $ because I could n't cancell it. They would n't tell me where the transactions took place how much said they send a paper in the mail never got it still. So I got paper from then that say if I file them out and they revived then by the 10 Bussniss da... |
Comerica Bank account or service using a debit or atm card June 3, 2016 - Direct express debit card company owes me - dollars for breach of agreement for delivering my new MasterCard beyonthe two bussiness days express - starting from issue date - -, 2016.... |
Comerica Bank account or service using a debit or atm card May 24, 2016 - I have - complaints with DIRECT E-PRESS debit card - Thye are - with Debit charges on my bill - in - for - NC - and it was for - nights in hotel tottalling -. I have complained to - and to DIRECT E-PRESS in writing and go no possibility of relief for bill I did not do. Secondly, I was in a - in - I first checked into - - - for 5 weeks. I found I could get into my new home earlier. I told them I would be out on Tuesday Morning. I asked for a refund. None was offered. I asked for refund from -, they said you paid, even though you do not stay we ... |
Comerica Bank account or service using a debit or atm card May 12, 2016 - On - -, 2016 I contacted my bank to inform them of a double charge on my card and I know that the Federal requirement that says the bank must provide a refund if the investigation takes longer than 10 has come and gone. I have yet recieved my refund.... |
Comerica Bank account or service using a debit or atm card April 20, 2016 - MONEY WAS DEBITED FROM MY DIRECT E-PRESS DEBIT CARD WITHOUT MY CONSENT!! THIS HAS BEEN HAPPENING WAY TO MANY TIMES!! MY SOCIAL SECURITY - INSURANCE BENEFITS ARE PLACED ON MY DIRECT E-PRESS DEBIT CARD EVERY FIRST WEEK OF EVERY MONTH. WHAT 'S BEEN HAPPENING IS I HAVE BEEN FINDING OUT THAT THERE HAVE BEEN DEBITS OF MONEY TRANSACTIONS MADE WITHOUT MY CONSENT!!! AND THIS HAS CONTINUED AND CONTINUED EVEN AFTER DIRECT E-PRESS WOULD ISSUE ME A BRAND NEW DEBIT CARD ALONG WITH THE CFPB BEING WELL AWARE OF THIS BECAUSE I 'VE SUBMITTED SIMILAR COMPLAINTS REGARDING THIS SAME ISSUE YET IT CONTINUES TO OC... |
Comerica Bank account or service using a debit or atm card April 15, 2016 - Comerica Bank at - -, - - Michigan took our - - Card. My husband went into facility to retrieve and was told they shred cards other than theirs. He went back outside waited for the next person and retrieved our receipt in which they charged a fee. He then called me his wife. I called the branch to get them to send back and was told it was their policy to shred other bank cards. I am very upset about this policy as the inconvenience of having to redo on line accounts is time consuming and costly. Please look into and get a written apology from this ruthless instution. I feel f... |
Comerica Bank account or service using a debit or atm card March 4, 2016 - someone transferred money from our savings account into our checking account and then used our debit card at a - - in colorado $770.00. Comerica 's fraud department contacted us 1 hour after the fraudulent transaction occured to notify us. The fraud department submitted our claim for the money to be reimbursed to us. We had to take our computers to - - to get cleaned. We received a letter from Comerica where they state they are denying the reimbursement of the stolen money to our account. ... |
Comerica Bank account or service using a debit or atm card February 11, 2016 - I 've had a Direct Express Debit ( MC ) Card for 2 1/2 years ( only VA & SS benefits can be deposited on this card ). On - -, -, my card was hacked and $1000.00 was removed. I informed the card Fraud Div. of this on - -, -, immediately after learning of this incident. And, I immediately returned the fraud papers ( the same day ), they sent to me to fill out. I was told ( via phone call ), they would deposit the lost money to my card upon receiving my returned fraud papers, which happened many weeks ago. To date ( -/-/- ), the money has not been returned to my account. ... |
Comerica Bank account or service using a debit or atm card February 9, 2016 - RIP OFF AND FRAUD COMPLAINT. Message : Complaint # -. Copy of my complaint to -. and FTC. - - - cancel the ACH services and Directed me to ENROLL for my Social Security Bennefit Payment with - who latter asked me to Register with Direct Express Card Payment Processing Services . I did Enroll since - -, 2015. ATM card was issued for me on - - 2015. Up to date, I did not get the ATM Card. It was never mailed to me. But my Benefit payment was been Sat Upon, starting from - 2015. Now they have my -, -, - AND - Payment without me being able to access ... |
Comerica Bank account or service using a debit or atm card February 3, 2016 - I used my DirectExpress card at an ATM near my house, and subsequently lost it. When I sought help from an advocate to resolve the issues of fraudulent charges made to my account, I have encountered nothing but terrible customer service, or complete lack of service altogether. The institution refused to reimburse my fraudulent charges in a timely way, ( or at all to date ) they refused to speak to my authorized advocate who I enlisted to help me. The institution was often difficult to reach by phone and then would not answer my call. The paperwork associated with making a fraud claim was compl... |
Comerica Bank account or service using a debit or atm card January 19, 2016 - I have a dispute with Direct Express Dispute Department concerning a transaction on my direct express debt -. This dispute was opened on - -, 2015, I submitted documents on - -, 2015 and the dispute was closed on - -, 2015, base upon conflicting information. They stated I wrote - -, 2015 verse - -, 2015 as the last time I used the card. I resubmitted a letter concerning the error with the date and stated at the time I open the dispute I stated - -, 2015 as the last time I used the card. On - -, 2015 the dispute was put into Fair Hearing Status. I wa... |
Comerica Bank account or service using a debit or atm card January 18, 2016 - On -/-/2016 fund was taken from my account with Comerica Bank, direct express debit card account for the second time, it is now -/-/2016 and I am yet to have my account refunded, Bill are behind, I am a - Veteran who depends on these funds for my livelihood, this bank do n't care about it 's customers. ... |
Comerica Bank account or service using a debit or atm card January 7, 2016 - On - -, 2015 I went to an Atm to with drawl my rent money. I have used my direct express card here many times. The Atm froze and never gave my money, but that bank did withdrawal from my account. I have not yet got my money back to pay my rent, now I have to pay a late fee. ... |
Comerica Bank account or service using a debit or atm card December 30, 2015 - THE PURPOSE OF THIS COMPLAINT IS THE FOLLOW UP ON CASE NUMBER -. THE COMPLAINT IS AGAINST COMERICA BANK. THE PERSON CONTACTED WAS - AT ( - ) - -. MESSAGES WERE LEFT ON - - 2015, - - 2015, - - 2015. THERE HAS BEEN NO REPLY TO DATE. THE INITIAL RESPONSE FROM THE RESPONDENT IS NOT SATISFACTORY. THE FIRST RESPONSE OF THE RESPONDENT IS NOT AVAILABLE. COMPLAINANT TRIED TO LOG ON TO CFPB ACCOUNT BUT THE SYSTEM DID NOT ALLOW ACCESS TO THE DOCUMENTS. CFPB WAS CONTACTED BY PHONE ON - - 2015. ... |
Comerica Bank account or service using a debit or atm card November 30, 2015 - I have a Direct Express - - Comerica Bank -, my Social Security - money is loaded onto this card monthly. I had fraud on my card starting on - - of this month and someone was able to take all of money out of my account. I reported the fraud to Direct Express as soon as I realized I had no money left in my account, my card was still in my possession, so they canceled my card and sent a new -. They are telling me it could take up to 90 days for them to give me my money back. It was over - - dollars that was taken all of my money, I 'm - and depend on this money to p... |
Comerica Bank account or service using a debit or atm card November 24, 2015 - This is the complaint on the services in association with Comerica Bank, Comerica Bank -, - - -, -, Texas - - -. This card is from Direct Express Treasury, - - - - -, - - -, - -, Texas -, - - -. This debit card is required used for Social Security recipients. The complainant is a veteran and has both documented - and - diagnosed. This account has resulted in numerous card changes based on reported security problems, deficiencies, transactions problems. Transactions and withdrawals, cash back transactions have been swi... |
Comerica Bank account or service using a debit or atm card November 4, 2015 - This is the second time my card with comerca bank with direct express. Had had money taken out with out my knowledge the last time I was told that I would not have to wait the 45 days for investigation. I would have my funds go back in pending investigation. - - took. When I called they told me that the account does not belong to me. Then I get a email that they can not refund me because the people who used my account got right home address. Someone needs to get my - payments back in to my card be for I end up homeless with - kids. Please help ... |
Comerica Bank account or service using a debit or atm card September 9, 2015 - I had my directexpress card stolen and reported it within - hour and closed it. I made a police report that same day then found out were it was stolen. I went to the minimart and talked to the manager and watched the tape of some woman stilling it..I then made several calls to the bank to resolve the issue. - month later I finally received there form and sent it back. Two weeks ago I received a letter from them stating that they could not confirm that fraud occurred. ... |
Comerica Bank account or service using a debit or atm card June 17, 2015 - I will mail you all this I am having problems with - banks and thier debit cards due too the theft of my wallet wich i filed a police report and did every thing they asked of me, The - banks are - of -, IN. -. Wich I have already filed a complaint with the OCC. the -. they rewferd me too you. the other banking issue is with COMERICA BANK. which finances the debit card by DIRECT E-PRESS debit card program. - - - -, T-. -. This is the - I am wishing you will help me with now and I am mailing some papers.pertaining to this dipute which they refuse to honer thei... |
Comerica Bank account or service using a debit or atm card June 16, 2015 - On -/-/-, I reported my father - - - - death ( -/-/- ) to the Social Security Administration. My half-sister 's guardian & - - - also reported my father 's death on several times. Since - - - - ( my estranged brother ) carries the same name as our father, he has a history of making attempts to use our father 's identity. He has also committed financial elder abuse while my parents were alive & since they have passed away, which is why I continue to file complaints in their honor. I contacted CFPB in -/-/- to report the fraudulent use of our fathe... |
Comerica Bank account or service using a debit or atm card April 11, 2015 - Billing or Collection Issues - The company has processed an unauthorized bank debitProblem : i get my ss money thur direct express debit card on -/-/2015 @ - i went to atm my card was declined, @ - i called bank, was told on -/-/2015 someone in - fl, request change address and a new card in my name, it was sent out, on -/-/2015 in - transactions my acct, was wiped out, i want this company to give me my money back,,, i have filed police report wth - city police, - - @ - report # -, went to ss office had them change to another bank so on -/-/2015 my money will ... |
Comerica Bank account or service using a debit or atm card April 10, 2015 - I was issued a debit card, not at my request, on Comerica Bank by the state of Oklahoma for my income tax refund. When the opportunity to use the whole amount of the card at a retailer presented itself, I attempted to use the card. When the card was rejected, the retailer called the number on the back of the card. I spoke with - '' who confirmed that the amount of the card was the same amount that was being charged ( $950.00 ) but who said that if I charged that amount, the transaction would be rejected for insufficient funds! When I asked how that was possible, he could not say. When I ... |
Comerica Bank account or service using a debit or atm card March 19, 2015 - I receive government VA - benefits that are loaded to a Direct Express debit card issued by Comerica Bank. I was recently incarcerated and my account was therefore locked. While incarcerated, my sister, who is my power of attorney, attempted to work with Direct Express to access my funds to cover my living expenses and they stated that they would not release the funds because I was in jail. In no contract or agreement anywhere online or in physical possession does it state that a beneficiary of VA - benefits shall be rejected coverage while incarcerated, so that is my - issue. I was r... |