Comerica Bank Account Or Service Complaint

Other bank product/service Using a debit or ATM card

Comerica Bank account or service department,

Other bank product/service Using a debit or ATM card Michigan

I 've had a Direct Express Debit ( MC ) Card for 2 1/2 years ( only VA & SS benefits can be deposited on this card ). On - -, -, my card was hacked and $1000.00 was removed. I informed the card Fraud Div. of this on - -, -, immediately after learning of this incident. And, I immediately returned the fraud papers ( the same day ), they sent to me to fill out. I was told ( via phone call ), they would deposit the lost money to my card upon receiving my returned fraud papers, which happened many weeks ago. To date ( -/-/- ), the money has not been returned to my account.

Comerica customer in Michigan
Feb 11, 2016

* Source: CFPB Complaint Database

Comerica response to complaint:
Closed with monetary relief

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