Comerica Bank Account Or Service Complaint

Other bank product/service Using a debit or ATM card

Comerica Bank account or service department,

Other bank product/service Using a debit or ATM card Wyoming

I was issued a debit card, not at my request, on Comerica Bank by the state of Oklahoma for my income tax refund. When the opportunity to use the whole amount of the card at a retailer presented itself, I attempted to use the card. When the card was rejected, the retailer called the number on the back of the card. I spoke with - '' who confirmed that the amount of the card was the same amount that was being charged ( $950.00 ) but who said that if I charged that amount, the transaction would be rejected for insufficient funds! When I asked how that was possible, he could not say. When I asked what amount could be charged, he would not say. - then transferred me ( with a long on-hold wait ) to a woman in


ever made and it was not to learn my balance, she went to what turned out to be a stock reply : Did you read the terms and conditions you were sent with the card? '' When I asked who was charging fees to the card, she insisted it was the state of Oklahoma. ( I would be fairly certain it was Comerica Bank! ) After several more rounds of refusing to tell me what charges had been made against my account and not telling me my balance, she finally told me that my balance was now $940.00. I asked if I could now charge $940.00 on the card, she said I could not because my balance was now $940.00. I successfully charged that amount. I believe that Comerica Bank unjustly charged my unwanted debit card $6.00. I still do not know why. There must be many other victims of this fraud.

Comerica customer in Wyoming
Apr 10, 2015

* Source: CFPB Complaint Database

Comerica response to complaint:
Closed with explanation

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