Review and analysis of over 200 complaints against GE Capital Retail
GE Capital Retail consumers have reported over 200 official complaints related to Payoff process. Out of the 200 consumer complaints against GE Capital Retail, 10% were disputed by the consumer (i.e. the consumer was not happy with how GE Capital Retail responded to their complaint) and 100% were processed in a timely manner. 36% of consumer complaints against GE Capital Retail resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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GE Capital Retail Credit card payoff process September 14, 2015 - I got the care credit card before they were owned by syncrony bank. Anyways, we used it because our dental insurance did not work for my husbands treatments. I was not explained that you needed to write in each time or call every time you made a payment in order for it to be going towards the right purchase to be paid off in time. ... |
GE Capital Retail Credit card payoff process September 13, 2015 - After finishing school and relocating, we became a few months behind on our statements with CareCredit/GE Capital Bank due to unemployment. Ultimately, we were past due over $500.00. Once stabilized financially, we contacted them several times to work out a payment plan because paying over $500.00 was too much for us, but we stated to them several times that we were willing to pay back what we owed in smaller more reasonable amounts. They have refused to help us and insisted that we pay back the past due amount immediately. Even after talking to one of their financing specialists, they sti... |
GE Capital Retail Credit card payoff process July 18, 2015 - I was told that I should apply for a carecredit card by my surgery facility in order to pay for my surgery and that many patients have done it before and are happy with the decision. My surgery was in the summer of 2013 and costed $3000.00 but now since it is past the promotional period that I was not made aware of, the interest I pay on it monthly is 26 %. That is insanely high in my opinion. So now I have almost - dollars to pay and if I continue paying the minimum payment, I 'll pay it off by 2020. I feel like I was fooled into believing that this would help me pay for surgery yet it h... |
GE Capital Retail Credit card payoff process July 18, 2015 - I went in - 2013 to have - surgery. During the setup for the surgery when i was filling our paperwork they gave me a sedative for the surgery. They offered me a pay later form of payment and had me fill out the paperwork. I was never explained what deferred interest was or that there was any pertaining to the paperwork. I made payments for the next years and then in - saw a huge spike in my payments and balance. I went back through my emails and saw the balance go from $1400.00 approx to $3200.00 approx ( more than the initial surgery in full ) I called to figure out what was goin... |
GE Capital Retail Credit card payoff process June 16, 2015 - I have been trying to pay this debt that I owe and I have not been able to contact anyone regarding this issue. I have called every phone number listed and there is always a machine that answers that nobody is available to take my call and disconnects me. I have tried chatting with a live representative and they just gave me another phone number that did the same thing I mentioned above. I sent letters and got no response or phone calls. I sent letters to the credit bureaus.. I just want to pay my balance! This is stopping me from getting a promotion and I am so frustrated that I ca n't find a... |
GE Capital Retail Credit card payoff process June 11, 2015 - I have a care credit card account which I use solely for my dog when she has - ( - ). I had my account down to $1900.00 and when I went to make my usual $100.00 payment today, my balance has shot up to over $2500.00! I was shocked and called and their answer was that the payments ( when CALLED IN ) you can verify which deferred purchase I would like the money to be credited to. I have had this account for YEARS and have been making payments that I assumed was going towards the oldest deferment. To my shock and disgust, it was not and literally it is entrapment, then they tacked on ... |
GE Capital Retail Credit card payoff process May 30, 2015 - I have an account with Care Credit ( Synchrony Bank ) for various - related expenses. Their claim is pay within the stated time frame and there is no interest. I have - separate promotional balances I am paying and all - have different expiration dates ie, the date where no interest will be incurred if the balance is completely paid on that promotion. I received a statement last month stating a balance was due to expire ( ( $540.00 ) and I sent $300.00 expecting I would send another $300.00 this month - pay off that balance and apply some money to another balance that is not due... |
GE Capital Retail Credit card payoff process May 28, 2015 - Synchrony Bank contacted me as a result of a complaint I filed last week. My complaint dealt with how they allocated all of the additional payment on my Care Credit account to the interest-bearing purchase and none to the soon-to-expire promotional purchases. I had to call - to get the allocation changed which took about - minutes each time. When the representative called me, she explained that the legislation passed in - required them to allocate any overpayment to the balance with the highest interest. Since the promotional payments had no interest if paid off in time, they had to c... |
GE Capital Retail Credit card payoff process May 20, 2015 - I have a Synchrony Bank Care Credit account. I had - six-month no-interest promotional accounts and - 24 month low interest account. I made payments for four months that were sufficient to pay off the six-month accounts on time as well as pay the minimum on the 24 month account. However, Synchrony allocated all of the payments to the 24 month interest bearing account. I noticed this in - and spent over a half hour working with a representative who said she had corrected the problem but she never sent me the promised email confirming this. Then, the - statement arrived and no correc... |
GE Capital Retail Credit card payoff process May 14, 2015 - When I was in the process of refinancing my house 4 months ago, the mortgage company asked me to pay off my Synchrony bank consumer account. So, the escrow company issued a check to pay off the balance of $9700.00 around -. 20 days later, my account was still showing the balance of $9700.00. So, we called the customer service to check the status and they said our - check might be lost. So, we cancelled the - check and FedEx the - check overnight on - -. Couple days after we mailed the - check, my account suddenly became $0.00 balance 2 days later ( I think they final... |
GE Capital Retail Credit card payoff process May 1, 2015 - I paid my walmart store card balance in I full a hold has been placed on my account for out if pattern payment ( still on hold ) am told it can take - days asked - badge # - if i can expect this - month and she told me it certainly was possible for out of pattern '' payments ... |
GE Capital Retail Credit card payoff process May 1, 2015 - I was - of Synchrony Bank 's victims in the recent class action lawsuit. In - 2015, Synchrony credited my account with respect to the terms of the class action suit. I was left with a small outstanding balance. I called Synchrony to determine the exact payoff amount ( $38.00 ), and paid it the same day, leaving me with a zero balance. On - -, 2015, Synchrony made an unauthorized debit from my bank account ( - - ) of $11.00. I called Synchrony yesterday to determine what had happened and to get them to return my money. They refused. Despite having lost the class action law... |
GE Capital Retail Credit card payoff process April 18, 2015 - I was offered a credit card by Amazon. I accepted. I made a few purchases. I cancelled the card. I am a senior citizen on a fixed income. I am trying to pay the balance off as best I can. There is a debt collector from the number - - - calling - times a day at all hours trying to collect the balance. I ask that this please stop. ... |
GE Capital Retail Credit card payoff process March 26, 2015 - I have had a Walmart Credit Card for over 8 years. I pay off my monthly charges on the due date. - it was Walmart Credit Card, and - changed it to a Discover Card, and then late last year - changed it to - Bank Master Card. For the - time I made a mistake on my balance, but was not past due. My - Statement Balance due was $2100.00. I then made - payments via - returns of $1900.00, $5.00 & $39.00 totaling $2000.00, leaving a balance of -. I had discovered this error last night and called today and made the $81.00 balance payment online ; however, the credi... |
GE Capital Retail Credit card payoff process March 26, 2015 - I was n't informed of a 7-10 business day hold on credit restoration when a payment of - or more is made to my credit card. On -/-/- I went to a tire company for new tires in the amount of -. I handed the sales representative my CarCare One card which is managed by Synchrony Bank and my card was declined. The sales representative asked permission to contact the card company to verify the card was still active. He contacted the company and was told my available balance was -. I was stunned because the balance was paid in full -/-/- which means I would have a - line of cred... |