GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Payoff process California

When I was in the process of refinancing my house 4 months ago, the mortgage company asked me to pay off my Synchrony bank consumer account. So, the escrow company issued a check to pay off the balance of $9700.00 around -. 20 days later, my account was still showing the balance of $9700.00. So, we called the customer service to check the status and they said our - check might be lost. So, we cancelled the - check and FedEx the - check overnight on - -. Couple days after we mailed the - check, my account suddenly became $0.00 balance 2 days later ( I think they finally update the record from the - check we mailed ). Due to the $0.00 balance showing on my account, Synchrony bank has returned the - check. 1 week later after I received the returned check, my account balance has been updated to $9700.00 ( they finally found out that the - check has been cancelled ). Therefore, we FedEx the - check overnight again on - -. I called on - - and talked to - ( account manager ). She confirmed that she has the check and would make


on - -. However, Synchrony bank has never record this payment. I have made at least - calls talked to different account managers. They all said that the record show the check has been reversed ( - -, the time - returned my - check ). No one wants to investigate what 's going on. I even faxed the copy of front and back of the check with Synchrony bank 's stamp on it, but they said it can not prove anything. They asked me to provide bank statement to prove myself. This is escrow company trust account. They can not provide the bank statement to me or to anyone else. Just like Synchrony bank, can they provide their company bank statement to me? Of course not. They try to make thing difficult. On - -, when I called them again to discuss this issue, Synchrony bank asked me to pay off my account to avoid late payment record on the credit report so I did. Now I made the payment twice but they still claim that they did n't receive the payment made from the escrow company. They now have extra $9700.00 in their bank account, but they do n't want to admit it. I do n't know what else I can do to get this issue corrected. For the big bank like Synchrony, they can not find out extra money on their bank account? I do n't believe it. Please help me to get this problem resolved. Thank you very much!