Citibank Prepaid Card Complaint

Citibank Prepaid card department,

Other special purpose card Fraud or scam California

I had been a customer of - for about 20 years. I cancelled my service in - 2016. At that time - notified me that I had a remaining credit of $26.00, saying they would refund me that amount of money that I had overpaid for my service. Instead, - mailed me a Citi Prepaid Services VISA prepaid debit card that they say has a balance of $26.00 on it. Citi Prepaid Services then puts limitations on my use of that card, saying that it could not be used for a charge more than $26.00, it could not be used in an ATM machine, that I must go online or phone to " register '' my debit card, etc. They did however say that I could go on-line with Citi Prepaid Services to arrange to have the amount transferred to my bank account. While clearly an imposition on my time to return my money to me, I tried to comply. I tried to use Citi Prepaid Services web-based function to transfer the money into my account 3 times, but it would fail each time at the end of the transaction and tell me


I then phoned Citi Prepaid Services and told them their website did not work. They " walked me through it '' on their website ; it again did not work. They then refused to help me further, saying I could only get the money transferred to my bank account using the website. They hung up on me. My suspicion is that - and Citi Prepaid Services are using this dodge of ( NOT! ) disbursing funds that they owe - knowing that many consumers will not go through the arduous process they dictate in order to retrieve their funds. I consider this theft, criminal behavior. ( I then went back to -, escalated my call to a " manager of the manager of the agent '' in their Billing Department, and explained that I wanted my money from them ; I did not want to deal with the obstacles that Citi Prepaid Services put in my way. He refused to help, telling me that " - no longer has your money, we transferred it to Citi Prepaid Services ''.