Citibank Prepaid Card Complaint

Citibank Prepaid card department,

Other special purpose card Fraud or scam South Carolina

I was issued a promotional $50.00 prepaid card from Citi Bank. It was not clear to me that on the " good through '' date on the card the funds would " disappear. '' The card clearly says DEBIT on it, and I thought it would be treated like my bank debit card. My understanding is that I would have to obtain a new card. I spoke with - different people at CitiBank Prepaid Card Services. They all had the same response, " Sorry ca n't do anything about it. '' They said I could n't speak with any further supervisors to explain my issue. The last person I spoke with was - ( employee # - ). When I asked for the address of their corporate office, she gave me the wrong address ( I checked online ). I saved this card to spend on something special. $50.00 is a lot of money to lose ; if they do this to - people, they just netted themselves a fast $5000.00! I want this resolved by receipt of either a check or new card.