Citibank Prepaid Card Complaint

Citibank Prepaid card department,

General purpose card Fraud or scam California

Re : Citi Prepaid I had switched cell phone carriers from - - - to - with one of their promotions of being awarded a $350.00 pre-paid card upon switching and maintaining an account with -. As of today 's date my account has remained with -, and I have not received the said prepaid reward card. After speaking with a representative from a local - store, they provided a number to call to inquire about the missing card, which led to another phone number to a representative from Citi-Prepaid. After completing the identity verification questions the representative confirmed that I had met the conditions to receive the prepaid Visa card, and that a Visa prepaid card in the amount of $350.00 was issued - -, expired - - and that the card was never activated or used. I advised the representative that I did not activate the card due to I had not received the card that was sent. I asked if a new card could be issued and I was advised that due to the card being expired, he is unable to reissue a new card.