Review and analysis of over 103 complaints against Amex
Amex consumers have reported over 103 official complaints related to Delinquent account. Out of the 103 consumer complaints against Amex, 28% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.
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Amex Credit card delinquent account December 7, 2016 - I am filing a consumer complaint against American Express. I have - cards with them : platinum charge card and a blue preferred credit card. I have had a previous CFPB bank fraud case. The case number is -. I have notified Amex about this and how it has affected my finances. Since -, I was able to make electronic repayments in - ; however, American Express removed this option for the blue preferred credit card. I still paid off my platinum card. Well, Amex cancelled - cards this -. I deemed that grossly unfair when the company removed its electronic repayment option for the b... |
Amex Credit card delinquent account August 22, 2016 - I have had an AME- card since 1980. I have never been late on payments before this last month whenI dismiss a $100.00. payment. I am now receiving 10 to 14 calls each day for the last 5 days ( Thur. thru Mon. - even on Sun. ) This amount of calls for an old customer with good history and for this amount of money is RIDICULOUS! It has truly upset myself and my wife who wants to now drop the card entirely, to which I agree, but I feel this type of undue harassment should be dealt with by the government.... |
Amex Credit card delinquent account August 18, 2016 - I was informed my bonus check from work would be late. I immediately called American Express and asked what my options were as I wanted to do my due diligence having been a client of there 's for 11.5 years with excellent credit history. They informed me to make certain payments by certain days and they scheduled these withdrawals from my bank account. The account was paid in full and satisfied with their procedure. They turned me over to the credit bureau for being 30 days late after I did what we agreed upon to stay in good standing. This is not fair, they lied and I would like the 30 day la... |
Amex Credit card delinquent account August 15, 2016 - My credit card company, American Express, has reported inaccurate information about my account status on my credit report with Equifax and other credit reporting agencies. In addition, American Express deceived and misled me into believing that my credit card account was current when it was in fact not current. American Express has reported that my credit card account was 30 days past due in - 2016 and 60 days past due in - 2016. That information is wrong and inaccurate based on my billing statements. For that period, I paid the minimum amounts due by each due date, as indicated on my bi... |
Amex Credit card delinquent account August 9, 2016 - I believe that American express is reporting inaccurate information on my credit report. When I disputed with them directly they never conducted an investigation regarding my dispute.... |
Amex Credit card delinquent account May 11, 2016 - I Had been a member of - - since 1980. During that time I have kept the account in good order and have had perfect credit for the past 30 years. I am a - in the - - Area and have had some difficulties in recent months having lost - sales. This had greatly impacted my cash flow. I fell behind in payments to - - as a result of this and have attempted to work with them to bring the account up to date. During various conversations with - -, I have been given information which has varied, to say the least. I was informed that if my account did not reach 120 days la... |
Amex Credit card delinquent account May 10, 2016 - My account was locked which meant nothing can go in and nothing can go out but there was a deposit made into the account when it was locked... |
Amex Credit card delinquent account May 2, 2016 - - : - ; - : - In -/-/-/-/-/-, I signed up for a payment plan with AME- to pay off my Green Card. Prior to signing up, I was informed by AME- that my account would NOT be reported to the credit reporting agencies as delinquent on an ongoing basis. Contrary to what they informed me, AME- began reporting my AME- account as delinquent to the credit reporting agencies beginning in - -. They reported " serious delinquencies '' : 30days/-/-/-, 60days/-/-/-, 90days/-/-/- and 120days/-/-/-. I disputed these inaccuracies with AME- for months from approxima... |
Amex Credit card delinquent account April 29, 2016 - Worked out payment plan with American Express to pay off balance but then they canceled card and put it in collections because of a miscommunication between their agents. ... |
Amex Credit card delinquent account April 7, 2016 - I have repeatedly asked American Express to stop calling, stating CEASE AND DESIST as I am filing bankruptcy and they continue to harass me, calling my cell phone and landline multiple times a day, often showing up as Unknown or Private Caller. ... |
Amex Credit card delinquent account April 1, 2016 - American Express is stalking me on social media and calling my friends and family members to collect a debt I owe them. I have explained our situation, and am paying them slowly, but they continue to harass my friends and family. ... |
Amex Credit card delinquent account March 29, 2016 - My account was sent to collection I settled and paid the balance on the card on -/-/2016 with - -. When I contacted this company on -/-/16 I was told that they would send a letter out stating that the balance was settled and satisfied however that they do not update the credit bureaus American express does this and was provided with a telephone number of -. I contacted American Express to speak with a young lady named - who stated to me that I paid the on the account after my statement closed. When asked when my statement closed I was told - -, 2016. I made the pa... |
Amex Credit card delinquent account January 7, 2016 - I am using my AME- for the company that I am working for, I will attached the email that I received from Finance Controller confirming this. I am behind on payment to AME- while I am waiting for the Reimbursement from the company. Amex has been calling my phone asking for my sons for payment. I am the primary card holder but they are reporting this delinquent to their credit reports. I am also attaching the statement confirming they have - transaction in 2015. They are only subsidiary card holders and should not be responsible for the delinquent of this account. ... |
Amex Credit card delinquent account January 3, 2016 - I had an American Express - credit card. I lost my job in - - and was unable to make payments. They immediately sent me to a collection agency and closed the acct in - -. As soon as I was able I paid the debt in full on - - -. In - - I checked my credit reports and noticed errors on this account. It was showing as a charge off even though it was paid in full. I have submitted over - disputes since then to the - CRAs. The - report is somewhat accurate in that it shows a closed-paid collection/derogatory status even though they removed all positive payment ... |
Amex Credit card delinquent account November 21, 2015 - A few months back I received an offer from American Express to convert portions of my Gold Card charges to a pay over time feature which would allow me to pay any charges over $100.00 over time instead of the total balance at the end of each billing cycle. I was informed, upon the receipt of my first bill, that the balance of my Gold Card, prior to signing up for the offer would not be transferred to the pay over time billing. Thus, I was now on the hook for over - which I never expected and my account is delinquent. This was never disclosed or explained to me when I took the offer. It wa... |
Amex Credit card delinquent account November 17, 2015 - Quite simple:1. Amex canceled my company 's business card based on an assumption that they concede was in error. 2. In canceling the card, the points associated with the card were forfeited. 3. All attempts to remedy the issue with Amex failed. 4. I was very reluctant to pay the balance because of the points that were forfeited and insisted that the points as well as the card be reinstated. Remember Amex admits that the original issue was due to an error on their part. 5. In effort to resolve the issue, I agreed to continue to pay on the balance. 6. The agreement would then require Amex t... |
Amex Credit card delinquent account October 31, 2015 - American Express contacted my family members, with whom I do NOT live, about an overdue credit card balance. ... |
Amex Credit card delinquent account October 3, 2015 - - American Express Card # s ending in - and - have been reporting on my file as Charged Off. I have -. Court of - county court in GA 's judgment where it clearly shows, I, - -, is not party to these cards. They are company cards and company settled the cards with Amex in official court settlement. I have sent - County Court Order and Settlement Agreements of Company with Amex to all 3 agencies, namely -, - and - but they fail to delete these cards stating that one on settlement is not reporting however the account ending in - is in fact ending in - and Am... |
Amex Credit card delinquent account September 30, 2015 - A man named - - called my new husband trying to collect a debt for American Express. He did not identify the agency he worked for. I already filed a complaint against the agency for illegal debt collection practices. My husband told him that American Express agreed to let me pay them directly when I get my financial settlement from my ex husband. He pursued the matter. My husband told him to call American Express. He said he would be calling me back until the debt was collected. I am tired of these people harrassing me and trying to bully me with threats of turning the matter over to a l... |
Amex Credit card delinquent account May 13, 2015 - I am a loyal customer at AME- from 1993. I Opened a new AME- - - card and I decided last month to enroll it in auto pay. I got the confirmation. Today I received a note that my account is delinquent and they increased my rate, because the auto pay kicks in only after a month. In this way for the people busy ( like myself ) who do n't read a lengthy autopay confirmation that states this, it is a trap to increase their rate. This should be stopped, and forced these companies to remind you this if you did n't pay the dues before the autopay. ... |
Amex Credit card delinquent account April 29, 2015 - I filed a complaint with CFPB about my American Express Account. I received a letter from American Express, in light of your investigation, stating that my account would be re-aged and the delinquencies would be removed. I have since filed - disputes with - regarding my account, attaching the letter I received from American Express. After much frustration, I called - and explained what happened. They told me American Express uses a different account # from my actual credit card # when reporting to credit reporting agencies. They said the would send the letter to American Express to ve... |
Amex Credit card delinquent account April 27, 2015 - I have been paying more than the minimum due on my American Express account every month, yet they still list me as missing payments in - and -. I have records of making at least the minimum due on my monthly statements for over a year straight. They just started reporting that I am late. I have disputed with - and it comes back worse each time. ... |