Review and analysis of over 18 complaints against Universal American Mortgage Company, LLC
Universal American Mortgage Company, LLC consumers have reported over 18 official complaints related to Application, originator, mortgage broker. Out of the 18 consumer complaints against Universal American Mortgage Company, LLC, 33% were disputed by the consumer (i.e. the consumer was not happy with how Universal American Mortgage Company, LLC responded to their complaint) and 94% were processed in a timely manner. 11% of consumer complaints against Universal American Mortgage Company, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Universal American Mortgage Company, LLC Mortgage application, originator, mortgage broker March 19, 2017 - - and - were in the process of buying a property in -, Florida. The process started around the beginning of -/-/- and lasted until -/-/-. The mortgage company was Universal American Mortgage Company ( UAMC ), and the loan officer that handled the loan was -. The entire process lasted around 4 months. It lasted so long that we needed to provided the same information ( updated ) over, and over again. - was -, she was put on - around -/-/-. She had a - on -/-/- and was put on bed rest as well, she was - weeks -. Her - was going to last until th... |
Universal American Mortgage Company, LLC Mortgage application, originator, mortgage broker July 4, 2016 - We recently used Universal American Mortgage Company ( UAMC ) that is owned by the builder -. It was overall a poor experience, however we had - issues that were concerning and unethical. The first issue was misrepresentation by the loan officer - -. When she pulled our credit for the loan she told us that my credit score had gone down and we would have a higher interest rate and MIP. This was incorrect - no credit score had gone down, - of the credit reporting bureaus was not reporting and they would have to use a lower score. This resulted in a significantly higher monthly pay... |
Universal American Mortgage Company, LLC Mortgage application, originator, mortgage broker September 28, 2015 - I was approved by Universal American Mortgage Company ( UAMC ) for a jumbo mortgage at 4 %. I was provided a cash to close summary and a good faith estimate. Without notice and just 23 days prior to closing I was told that my rate was 4.5 % yet rates had not changed in the marketplace. Facing being homeless, I locked in at this rate and was provided a new cash to close summary and good faith estimate to cover UAMC 's tracks. I was told the reason for the change was due to a drop in my credit score and some reference to a non-existent business loss. While there was a drop in my credit score fro... |
Universal American Mortgage Company, LLC Mortgage application, originator, mortgage broker July 8, 2015 - During mortgage application period with Universal American Mortgage Company ( UAMC ), i constantly instructed my loan officer to lock in my interest rate. he always refused, had an excuse on why he could not lock it. at one point even said he could not lock it because the market was so bad it was shut down. eventually time passed and interest rate rose. 2 weeks from closing or less he eventually locked me in at - i should have been locked in at - a month before that considering my credit score is - additionally original documents showed origination fee of $6000.00 total. at closing ... |
Universal American Mortgage Company, LLC Mortgage application, originator, mortgage broker June 26, 2015 - With our move to California we purchased a new home using the mortgage arm of the builder Universal Home Mortgage. Before we signed a contract with the builder we made sure everyone knew our closing expectations. We had a tight deadline to be out of corporate housing and it was communicated to all parties engaged. While our loan was not a standard vanilla file, most of the documentation had to be sent - or - times. In many cases I would forward the prior emails attaching the documentation needed. When it came down to closing they still hand not heard from the investor so they proceeded w... |