Review and analysis of over 92 Va Mortgage complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 92 official complaints related to VA mortgage. Out of the 92 consumer complaints against U.S. Bancorp, 18% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 98% were processed in a timely manner. 5% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
U.S. BANCORP Mortgage trouble during payment process March 19, 2018 - On -/-/- my husband was contacted by our Property Tax office here in - County, Tennessee. They stated that our property taxes due had not been paid. I contacted our mortgage lender, US BANK, and they stated that the taxes were paid in -/-/- and were returned in -/-/- as a tax refund. It was not until -/-/- that we found this out. According to US BANK, they have a work order on this. On -/-/- we called our tax office and they stated that the taxes have yet to be paid. I called US BANK, spoke with an - who said that when she spoke with the tax area of the US BANK ... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account March 16, 2017 - US Bank Has not sent me a of the year end escrow analysis, which was due -/-/- by Law. They did send a notice saying they expect a shortage so send in $980.00. Now they 've sent another notice saying they now want - and that I should send it in right away. The provide no escrow analysis, which again was due -/-/- They also have not provided me with any accounting showing what my rate would be if I paid the amount and what it would be if I had it added to the monthly. By not providing the escrow analysis US Bank which was due -/-/- US bank is in violation and is handicappi... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure January 2, 2017 - We are - military and - after we bought a house. We tried selling our house many times and could n't bc we owed more than we could sell it for. So we opted to do a short sale. We have had - good offers in for this short sale and we are about to lose this - offer bc the bank is taking to long. Every time I call its always in process. We had this offer in since -/-/- and cant afford to lose this buyer. I feel like the bank is taking this long on purpose for - reason.! - bc we are - military and they know if we fall back on payments they can contact the command and - bc ... |
U.S. Bancorp Mortgage application, originator, mortgage broker December 26, 2016 - On -/-/2016 My partner and I met with ( - | U.S. Bank Home Mortgage Mortgage Loan Originator | -, OH - ). From our initial meeting there were a few red flags that my partner and I chose to ignore. He was 45 minutes late to our first meeting and he declined to provide my family and I a private location to discuss our loan situation despite the fact there was an empty office available. During our first visit we explained to - that we wanted to secure a VA loan. He said that would not be a problem even though my partner and I are not married. On -/-/- - suggested we contact ... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account November 3, 2016 - US Bank has not released the lien and sent proper notification by mail to indicate that the loan is paid in full and that the lien has been removed.... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure October 27, 2016 - My mother-in-law passed away and I was ordered by the court to be the administrator of her estate. The mortgage company, US Bank, had no system in place for dealing with this situation. At the time of her death, the mortgage was upside-down- mortgage for - and house value of -. I attempted to get the bank to agree to a short sale, but they would n't agree to a short sale without an offer to purchase the house. We eventually got an offer of - and attempted to get the short sale approved. The bank refused to even process the paperwork for the short sale because we " had not signed the f... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure May 23, 2016 - 1. - -, -. Medical emergency in family. - would be needed. After 33 days of experiencing the medical care available plus the rehabilitation center in our " small '' town I realize that the medical care needed was not available in our small town. I contact my family in a " big '' city with good medical care to see if they would be willing to help. My family was willing. 2. - - I obtain housing the new big city. 3. - - put home on market in our small town, " For Sale by Owner ''. I stopped working to care for my family member and get ready to move. 4. - -. No off... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account April 18, 2016 - In - 2015 we closed on our new home. The mortgage was with - -. The first payment was n't due until - - of 2015. Between - - and - - we got notice from both - - and U.S. Bank that our loan was sold to U.S. Bank. From U.S. Bank we received our servicing transfer notice with the account number on it, but no follow-up paperwork or billing information. -/-/- I got concerned about getting a late fee ( not knowing if a mortgage transfer keeps you with the same monthly amount to pay ), with the account number from the servicing transfer notice I opened an online ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure March 4, 2016 - We filled out our bank 's short sale/ deed in lieu paperwork in -. We received an offer from a potential buyer in -. Our file has been coming in and out of gatekeeping with US Bank since - -, -. Our attorney has called US Bank every business day from -/-/- to -/-/- and there has been no change in status. We believe that the lender delay is merely a tactic to increase the amount of the underlying arrearage so that US Bank may increase their fees. We wonder if US Bank has a record of this type of glacial processing. ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure February 1, 2016 - In - of 2015 we submitted a request for short sale to US Bank for retired clients that could not afford to continue living in a property in -, VA. Since then we have received numerous calls for documentation which has caused us to have to submit documents over and over while US Bank sat on the file. In - I received a call from the mortgage single point of contact stating the documents are all in and the file will go to the negotiator so we can get a decision on the application. Just last week the home sellers received a letter stating that US Bank needs all new documents since the cur... |
U.S. Bancorp Mortgage settlement process and costs January 26, 2016 - We filed paperwork with U.S. Bank for a Deed in Leiu/ Short Sale in - 2015. The house was put on the Market in - 2015 as my husband got a new job out of the area. We submitted all requested paperwork multiple times as apparently paperwork can become outdated month to month. We were assigned a relationship manager by the bank and were hopeful that this would be someone who would help guide us through the process. This is the first time we have ever had to go through this process as we have never had to sell a home in a market that dropped so quickly, leaving us owing more than the house ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure January 19, 2016 - I am a - veteran and my wife is an - with the -. We changed duty stations from - to - -, - -/-/-. We pay $ -/mnth in rent in - and $ -/mnth for mortgage on our property in -. When we moved to - we put our home on sale but could n't get the value of home. US Bank authorized a short sale and our house was advertised as such. We received a letter from US Bank informing us that they would accept no less than ~ $180000.00. We have had a buyer willing to pay that price since -/-/-. However, US Bank has been delaying the completion of the process. Each ... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account January 6, 2016 - My mortgage bank dose not report every home loan payment I made. I have made 7 payments and they only reported 3 payments. ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure December 17, 2015 - I took a job - in - 2015 and put our house - on the market. Within a few months, our realtor made it clear that we needed to lower the asking price of the house to a point below what we owed on the mortgage, if we were going to be able to attract potential buyers. Beginning - we lowered the asking price by $10000.00 per month. By -, we were asking less than the amount we owed US Bank on our mortgage. In - we filed the short sale paperwork with our mortgage bank and alerted our realtor we were in short sale territory. By late - or -, we were responding to an endless st... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure November 18, 2015 - My wife and I applied for a loan modification with US Bank and submitted a package to the bank as requested. However, it appears we were dual tracked '' and a foreclosure proceeding began despite our filing for loss mitigation. A foreclosure was initiated on -/-/-2015 despite our submission of loss mitigation paperwork and a subsequent letter for additional information with an -/-/2015 due date. 2 days prior to the said due date for additional information ( which was submitted on -/-/2015 ). A foreclosure complaint was filed. ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure November 17, 2015 - I immediately submitted a complaint with US Bank about the process and the many times the Loan Modification was changed. The Modification was submitted on -/-/-. The - - was changed and modified on the following dates. -/-/- - $ -/-/- - $ -/-/- - $ -Figures changed again after the results that submitted to US Bank Complaints Department -/-/- - $940.00. I believe it should not have taken this long nor should the modification papers have been changed several times and I have reported this to the VA requesting that they review the Mortgage Modification... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure October 27, 2015 - I have a VA home loan through US Bank. In -, I left my work position - to care for my - mother living in my residence in - -, - I continued to make payments from my savings and was up to date on all payments. My mother passed a year later. At the time she was renting my property while I lived in -. Upon her death, I consulted a real estate agent and property management company who told me my property was significantly lower than what I paid. If I tried to rent, it would also cost a significant amount of money and I probably would n't make enough to cover my loan payment. S... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure August 6, 2015 - I applied for modification with my lender with the understanding that I am working with -. I got denied because of my income according to them. I wanted to further work on it but it was too late for me to do so because my eligibility with - was over. I applied again letting them know about my eligibility with -. All the while they said it is notated in my account. I got approved although my income was still the same with $49.00 less than what I was paying when I got behind. According to US Bank my approval has nothing to do with -. I have been in contact with - about the situa... |
U.S. Bancorp Mortgage settlement process and costs July 20, 2015 - We our a military family who is executing - -. We opted to short sale our home due to the market in our area. We put our home on the market in - with an offer in -. The bank dragged their feet, repeatedly told us they did n't receive paperwork when I would receive a confirmation email, which I still have. Also, our relationship managers were unavailable, had full voicemails, and would n't return calls or emails. We are now on our - relationship manager. Now, just recently they closed out our short sale due to improper paperwork, which is false. After, speaking with the default d... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account June 27, 2015 - After refinancing my - bedroom condo with US Bank, they sent me a request for proof of adequate insurance coverage. After sending my insurance documents ( via fax ), US Bank informed me my insurance coverage was inadequate and they were authorized to provide insurance for me. I told them I would contact my insurance carrier ( - ) and increase my coverage to satisfy their demands. A - way conversation was initiated and - increased my coverage to satisfy their demands. Once all parties were satisfied with the increased coverage amount, I continued to make my monthly condo insurance p... |
U.S. Bancorp Mortgage application, originator, mortgage broker June 23, 2015 - I was denied a refinancing loan amongst other loans because a mortgage loan with US Bank reporting negatively on my credit report after it being closed since 2008. ... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account May 6, 2015 - An erroneous property tax refund check was sent to my Mortgage Servicer ( USBankCorp ) which was subsequently cashed on - by USBankCorp and credited to my Escrow account on -. A letter was sent to USBankCorp requesting repayment to the County of the erroneous refund on -. As of -, the bank has not responded to the request, despite receiving - separate written requests, and has not remitted payment to my County 's tax department. This is the - occasion in which my Mortgage Servicer has not responded in a timely fashion to a request for escrow servicing. ... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account April 14, 2015 - My Mortgage loan with U.S. Bank currently has an escrow account with a - cushion on it. I am aware that [ T ] he RESPA statute and regulations do not require the lender to maintain a cushion. However, since -/-/- the RESPA statute has allowed lenders to maintain a cushion equal to one-sixth of the total amount of items paid out of the account, or approximately two months of escrow payments. If state law or mortgage documents allow for a lesser amount, the lesser amount prevails. '' From what I have found through research, Oklahoma does not have any State RESPA laws in place in regards... |